IT Specialist (Onsite)

Lower Cape Fear LifeCare•Wilmington, NC

60d•Onsite

About The Position

The Information Technology Specialist is responsible for analyzing, configuring, installing, and maintaining desktop computers, laptops, phones, printers, copiers, peripherals, and software in support of the agency’s operations. This position manages the Help Desk queue, provides timely end-user support, ensures system reliability and security, and assists in the implementation of technology initiatives that align with agency goals. The Specialist serves as a technical resource, trainer, and problem-solver, ensuring all users receive optimal IT support and service.

Requirements

Education: BS in Computer Science or related technical degree preferred, while an Associate’s degree with three years of customer support experience is acceptable or an equivalent combination of education and experience
Experience: Three (3) years of experience providing customer-focused IT support, including troubleshooting, hardware/software maintenance, and network administration preferred.
Essential Technical/Motor Skills: Working knowledge of Windows operating systems, Microsoft 365, and common business applications. Familiarity with networking fundamentals, IT security principles, and system monitoring tools. Manual dexterity and ability to perform hands-on installations and repairs.
Interpersonal Skills: Strong problem-solving and critical thinking abilities. Excellent verbal and written communication skills. Demonstrated ability to manage time effectively, prioritize tasks, and deliver outstanding customer service.
Essential Physical Requirements: Must be able to lift 50 pounds and walk up or down one flight of stairs.
Essential Mental Abilities: Must be able to assess situations quickly, apply analytical thinking, and make sound decisions under pressure.
Essential Sensory Requirements: Normal requirements
Exposure to Hazards: Normal exposure to Laboratory and patient care areas.
Other- Hours of Work: 40-hour work week with after-hours and on-call support as needed. Occasional light travel to other agency locations.
Population Served: All users of Information Technology within LCFL

Nice To Haves

Industry certifications such as CompTIA A+, Network+, or Microsoft certifications preferred.

Responsibilities

Provide responsive and effective IT support across all departments to ensure smooth daily operations and alignment with the agency’s strategic objectives.
Responsible for managing the Help Desk queue and responding promptly to user requests and resolving technical issues efficiently.
Install, configure, and maintain computer hardware, software applications, printers, and network devices.
Monitor and maintain system performance, ensuring optimal uptime and reliability of IT resources.
Administer and secure user accounts, permissions, and access controls; ensure compliance with security protocols and data protection policies.
Assist with data backups, disaster recovery, and business continuity planning and implementation.
Maintain accurate inventory of IT assets and recommend upgrades or replacements as needed.
Develop and maintain IT documentation including policies, procedures, and troubleshooting guides.
Set up and configure new user accounts, email systems, and end-user devices.
Perform routine maintenance, updates, and optimizations to maintain system efficiency and control costs
Conduct staff training and educational sessions on IT tools, security best practices, and system use.
Stay current with emerging technologies, recommending improvements to enhance productivity and security.
Demonstrate the mission, vision, and values of Lower Cape Fear LifeCare through professionalism, teamwork, and exceptional customer service.