PJ Helicopters - IT Specialist

PJ Helicopters, Inc•Red Bluff, CA

3d•$29 - $37

About The Position

The PJ Helicopters IT Department provides technological support for multiple operating units under the Quanta Aviation Services Group (QASG.) The IT Specialist, under the general supervision of the PJH IT Manager, performs a variety of duties typical of tier 1 and 2 support for PJ Helicopters and all QASG operating companies. Works as a team and independently to support the installation, maintenance, and security of technology, including hardware, software, cloud services, mobile device management, and the use of technology resources by supported personnel.

Requirements

Ability to work independently and collaboratively to evaluate, prioritize, and resolve technical issues, including determining appropriate escalation paths and resource requirements, with minimal direction.
Exercise tact, patience and courtesy with interpersonal relations
Establish and maintain cooperative and effective working relationships
Meet schedules, timelines and project requirements
Understand and follow written and oral directions
Have basic knowledge of practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, and peripheral technology
Understand and troubleshoot basic network topology, network terminations, TCP/IP, wireless 802.11, IP telephony, and cloud-based services; familiarity with Microsoft Entra ID (Azure AD), Microsoft 365 administration, and mobile device management (MDM/Intune) concepts
Maintain a clean and safe work environment at all times, including proper record keeping
Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed above. Typically, this would be gained through graduation from high school supplemented by additional course work in computer science or related field and/or certification from an authorized computer training facility and some experience involving the installation, maintenance and repair of computer hardware, software and peripherals.
This position requires access to Controlled Unclassified Information (CUI) and operates within an ITAR-regulated environment. Must meet U.S. export control eligibility requirements under ITAR (22 C.F.R. § 120.15); export license authorization will not be sponsored for this position.
Must be able to travel to operating locations nationwide by vehicle and/or flight, with minimal advance notice; occasional overnight and multi-day travel required.

Nice To Haves

Recommended but not required certificates include; CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft MS-900 (Microsoft 365 Fundamentals), Microsoft MD-102 (Endpoint Administrator).

Responsibilities

Install, set up, configure, modify and maintain computer hardware, software and peripherals to assure the efficient use of technology in office and remote settings.
Communicate with personnel to acknowledge and respond to service requests, provide guidance on technology use, and deliver informal training or instruction as needed.
Process and maintain moderate fleets of Windows, Mac OS and iPad devices through Microsoft Intune/Endpoint Manager including enrollment, OS install/configuration, compliance policies, and application deployment.
Create and maintain a variety of records and documentation typical of ITSM environments including logging, tracking and closing service request tickets, accurate asset inventory, internal and regulatory processes and configuration records, and necessary change control.
Operate a variety of computers, operating systems, peripherals and specialized software including but not limited to Windows 11, MacOS, iOS 18+, PC and iPad hardware, Printers, Copiers, IP telephony, Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online), Microsoft Teams Rooms (MTR) systems, and Starlink systems
Support hybrid AD/Entra ID (Azure AD) user, group and device management, and Conditional Access troubleshooting, including MFA.
Adhere to security policies and endpoint compliance standards, MFA enforcement, and access control procedures in alignment with both corporate SOX Financial regulations and CUI/ITAR regulations.
Inspect technology equipment and determine need for higher-level escalation for resolution
Arrange for and follow up on repairs, warranty services, upgrades and replacements as needed
Utilize various hand tools, meters and testers
Drive a vehicle to conduct work at multiple sites.
Other related duties as assigned by PJH IT Manager