IT Specialist (Systems Admin)

Fishawack Health•St. Louis, MO

18d•Onsite

About The Position

The IT Specialist role brings the opportunity to work with a rapidly scaling business using current SaaS based applications and platforms, mixed with more established IT environments. The role will be primarily project based, working on improving current systems and infrastructure and maintaining those systems. The qualified candidate will be providing onsite technical support to the staff.

Requirements

Excellent knowledge of core IT systems, including; ADSS, VMware, Office 365, Azure, AWS
Experience with SaaS based infrastructure and solutions
Experience with configuring, installation, setup and troubleshooting machines (Desktop and laptop)
Backup and DR management
Server virtualization and hardware management
Familiarity with mobile device technology, for all platforms
Understanding of networking technologies including LAN/WAN connectivity/topology, VPN, Web Meeting Technology, RADIUS, RRAS, ADCS
Familiarity with Move/Add/Change protocols for phone systems ideal
Domain migration experience
Problem-solving aptitude
Analytical mind with a business acumen
Flexible, driven self-starter
Excellent communication skills
Experience supporting both Mac and PC
5+ years relevant IT experience
Degree or equivalent work experience

Nice To Haves

Exposure to Advantage project management tools or similar product would be an asset
Knowledge of traditional networking
Knowledge of PowerShell scripting
Experience with using APIs
Experience with Hyper-V
Experience with Mimecast or other Anti-Spam solution
Agency IT or supplier experience preferable

Responsibilities

Manage and maintain core SaaS based infrastructure, including Egnyte and Azure, Office 365, Mimecast, Sophos
Provide day-to-day end support, configuration, maintenance, and repair while analyzing any possible trends. Respond to requests and maintain accurate log of help desk calls and actions performed
Document processes and maintain documentation on infrastructure and systems
Helps to determine timeframes and assists in overseeing IT projects including integrations, system updates, upgrades, by coordinating resources and timetables with various departments
Verifies application results by conducting system audits of technologies implemented
Monitor systems performance, maintain and provide support for LAN, network segments, and Internet by establishing and enforcing organization standards. Troubleshoot variations and outages utilizing the technology monitoring tools available and working to isolate issues when identified.
Assist with upgrading information technology security, hardware, software and implementing changes in company supported platforms.
Administer servers and manage virtual environment (VM Ware), Backups, and DR Solutions, switches, firewalls, phones, software deployment, security updates (AU, Spam) and patches
Recommend information technology upgrades/updates. Changes in current IT policies, and procedures by evaluating and identifying problems, evaluating trends, anticipating company’s technology requirements
Accomplishes financial objectives by managing and reporting on allocation of IT budget, assist in preparing an annual budget, scheduling expenditures and analyzing variances
Provide end user training on, but not limited to the following: MS Office packages, Conferencing systems, IT policies and procedures, equipment and various Cloud based system/platforms
Manage and assist on domain migrations and integration
Gather requirements, pricing and project plans together to present accordingly
Communicate status reports, issues, and Identifying opportunities for team training and skills advancement to Director of IT/Operations on a proactive basis
Manage and maintain legacy hardware systems
Backup Operations support as required (inventory, office supplies, vendor management)