IT Specialist III
About The Position
Holtec International is seeking an experienced and technically skilled IT Support Technician L3 / to support and maintain enterprise-level IT infrastructure across both office and production environments. This position plays a critical role in ensuring the reliability, performance, and security of Holtec’s computing environment, including Windows Endpoints, Microsoft 365, Azure Virtual Desktop, and Remote Desktop Services/Support. The ideal candidate will bring hands-on expertise in system administration, end-user support, and infrastructure management, with a proactive approach to problem solving, documentation, and continuous improvement. This individual will work closely with the IT leadership team to sustain high availability, data integrity, and operational excellence throughout the organization.
Requirements
- Minimum 3 years of experience; 5+ years strongly preferred in IT support, systems administration, or infrastructure management.
- Strong working knowledge of Windows 10/11, and Microsoft 365 administration.
- Proficiency in Active Directory, including user management, permissions, and some group policy administration.
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent organizational, documentation, and communication abilities.
Nice To Haves
- Hands-on experience deploying and maintaining 3D engineering and design applications (SolidWorks, Autodesk, MATLAB, Adobe).
- Familiarity with ITIL service management principles and enterprise ticketing systems (ManageEngine ServiceDesk or similar).
- Professional certifications such as CompTIA Network+/Security+, Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
- Proficiency and experience with managing and deploying Teams Conferencing devices.
- Experience with InTune, MAM/MDM and AutoPilot
Responsibilities
- Respond to daily IT support requests through the company’s ticketing system (ManageEngine ServiceDesk or equivalent).
- Troubleshoot and resolve user issues involving Windows 10/11, Office 365, printers, and peripherals.
- Provide both on-site and remote support for employees at all organizational levels.
- Manage user accounts, passwords, and security groups within Active Directory.
- Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
- Install and configure approved software in accordance with corporate IT standards.
- Maintain accurate asset inventories for hardware and software across multiple facilities.
- Deliver user training and promote best practices in cybersecurity and system use.
- Ensure all work is documented and tracked according to ITIL and company standards.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and 9 Paid Holidays, 2 Floating Holidays
- Company-paid life and AD&D insurance
- Employee Assistance Program
- Wellness resources and voluntary benefits
- Training and educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
