IT Specialist II

St Vincent De Paul Cares•St. Petersburg, FL

About The Position

This position is responsible to assist in the daily operations of the IT department. Conduct day-to-day computer operations, database management, telephone system operations, hardware and software, system development: and research and analyze system problems.

Requirements

Able to speak, write and understand English
Must possess advanced computer skills in MS Exchange, Database administration or networking operations
Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
Flexible work schedule including evenings, nights, weekends, and holidays
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Excellent communication and listening skills
Possess strong work ethics
Successfully pass Law Enforcement background screening
Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
Must have reliable transportation
Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
Mission-driven attitude supplemented with integrity and passion
Adherence to the highest ethical standards, personally and professionally
A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
Evidence of deep alignment with the Society of St. Vincent de Paul CARES Mission and Values
This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com [https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0]
Effective organizational and planning skills
Must be able to work independently
Information systems management to include data processing, systems design, and data base administration
Must exhibit team building skills, and a strong customer support focus
Bachelor’s Degree in Computer Science, Information Technology, or related field
Minimum of 2 years industry experience in the Information Technology field
Thorough knowledge of Microsoft Office applications, including Office 365
Experience in Microsoft Azure network
Experience in solving complex computer hardware problems

Nice To Haves

MSCA or equivalent preferred

Responsibilities

Manage technical resource by assisting users to resolve problems with equipment and data
Provide help-desk support as required with a customer support focused attitude. Facilitate customer support processes to include database entry, scheduling, and follow-up within customer SLAs.
Monitor and prioritize service requests to facilitate support and the exchange of information and advice; implement solutions and assist with providers as required
Assess software on a regular basis, ensure it meets necessary demands and is the current supported version
Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user
Perform daily functions of the IT department
Perform required equipment inventories, maintain database with up-to-date information.
Develop, generate, and compile reports
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
Install hardware and software then train employees on its use
Perform data recovery procedures when required.
Prepare documents, spreadsheets, and database as necessary for reporting purposes
Back-up databases to media and offsite secure storage on a weekly basis and store to protect information from major malfunctions, disaster, or other losses
Research and recommend replacement of equipment and upgrade software as needed
Manage the support, training and troubleshooting of office telephone systems and voicemail
Serve as a technical resource to departments regarding information services and hardware needs
Actively participate in the PQI System
Assist in data analysis processes
Complies with all applicable training requirements
Complies with all company safety, personnel and operational policies and procedures
Complies with work schedule to ensure effective operations of Agency programs
Contributes positively as a member of a productive and cooperative team
Performs other duties as necessary to fulfill the Society of St. Vincent de Paul CARES Mission and Values