IT Service Specialist II

Bristol Bay Native Corportation • San Antonio, TX

17h

About The Position

Eagle Integrated Services, LLC (EIS) is a government contracting and consulting firm supporting several federal agencies and military installations across the U.S. We are seeking an IT Service Specialist II to join our ongoing mission at Joint Base San Antonio. What You'll Do: Professionally communicate with customers while being able to breakdown technical information for customers to understand. Provide deskside support in the following categories: LAN, WAN, wireless LAN, software, hardware, network, administrative, virtualized private network (VPN), and special projects as approved by the Government and as directed by other DHA Enterprise Support Elements for systems supporting primarily Non-Classified Internet Protocol Router Network (NIPRNet) systems.Maintain workstation/laptop operational baselines through established processes and procedures that include potential or periodic risk reviews as required by DHA Enterprise Support Teams and/or as mandated by DoD/DHA policies and directivesProvide hardware support inclusive of, but is not limited to on-site IT support, troubleshooting, integration, configuration, and installation of authorized hardware software and peripherals. The Contractor shall assist with all required equipment staging, burn-in, installation, and testingResolve computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systemsEscalate complex technical issues to appropriate MHS ServiceNow assignment group Responds to trouble tickets to resolve user problems.Under general supervision, provide technical software, hardware and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration or Knowledge Management as required.

Requirements

• Must have experience with Windows 11 operating system.
• This position is pending a T3 for suitability background investigation.
• Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)
• Education requirements are a bachelor’s degree or equivalent experience.

Responsibilities

• Professionally communicate with customers while being able to breakdown technical information for customers to understand.
• Provide deskside support in the following categories: LAN, WAN, wireless LAN, software, hardware, network, administrative, virtualized private network (VPN), and special projects as approved by the Government and as directed by other DHA Enterprise Support Elements for systems supporting primarily Non-Classified Internet Protocol Router Network (NIPRNet) systems.
• Maintain workstation/laptop operational baselines through established processes and procedures that include potential or periodic risk reviews as required by DHA Enterprise Support Teams and/or as mandated by DoD/DHA policies and directives
• Provide hardware support inclusive of, but is not limited to on-site IT support, troubleshooting, integration, configuration, and installation of authorized hardware software and peripherals. The Contractor shall assist with all required equipment staging, burn-in, installation, and testing
• Resolve computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems
• Escalate complex technical issues to appropriate MHS ServiceNow assignment group
• Responds to trouble tickets to resolve user problems.
• Under general supervision, provide technical software, hardware and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.
• Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration or Knowledge Management as required.

Benefits

• EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees