IT Specialist, Division Services

Mattamy Homes • Jacksonville, FL

1d • Onsite

About The Position

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson. What you’ll do Provide exemplary end-user support and service in all situations. Provide a prompt response to user requests for information and assist in application system problem resolution. Keep the end-user informed of progress and advise on temporary solutions. Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions. Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment. Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents. Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours. Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management Work with HR and business leads to ensure onboarding/ offboarding processes are followed. Work with internal IT training team to understand new technology deployment and provide users with assistance. Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support. Troubleshoot meeting related issues with Logitech devices, Microsoft Teams. Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment. Troubleshoot vendor related issues and ensure issues are driven to completion. Provide status updates for issues. Provide a prompt response to user requests for information and assist in application system problem resolution. Assist remote users through Log Me In. Triage issues and service requests via phone, e-mail, or service desk ticketing system. Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required. Bring up change requests to the team and ensure they get implemented without business disruption. Manage ordering & deployment of hardware and software required for users. Ensure user hardware central database is managed and up to date. Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard. Manage distribution groups. Assist users in troubleshooting MFA related issues. Perform access control activities such as active directory accounts, local user privileges, distribution group management. Deployment and troubleshooting Konica Minolta printers. Ensure toner inventory is managed. Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients. Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries. Work with security team in assisting with security incidents. Educate staff of security best practices and processes within Mattamy Homes. Troubleshoot office/remote issues pertaining to. LAN/ WAN TCP-IP, VLAN, VOIP SolarWinds VPN Fortinet devices Work with NOC and senior team to ensure equipment is prepared and deployed to site. Coordinate Field Service Partners in scheduling delivery and infrastructure deployment. Coordinate installation of ISP, Phone, and Printing services at all locations Meet with business leads to ensure IT and business alignment. Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves.

Requirements

• College diploma or university degree in business or information systems preferred.
• Comp TIA A+ or equivalent Certification preferred.
• 5 Years Homebuilding industry an asset.
• Experience with the following systems an asset,
• Fresh Service
• SolarWinds
• Office 365 (Applications, Email, Teams, SharePoint, PIMS/ LAPS, MFA)
• Active Directory
• Apple Devices
• Windows Devices
• Android Devices
• Dell Hardware
• JD Edwards
• LogMeIn
• Microsoft Dynamics CRM
• Microsoft In Tune
• Microsoft Auto Pilot
• SSO
• Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/ WAN/ VPN) that can be used to connect site railers\offices.
• Ability to prioritize.
• Ability to work in a fast-paced environment.
• Demonstrated experience with client support and a proven ability to deliver a high level of customer service.
• Customer and Vendor relationship management skills.
• Excellent written and verbal communication skills.
• Demonstrated proactive approaches to problem-solving with strong decision-making capability.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• This job operates in a professional office and field environment.
• Must be able to lift and carry up to 30 lbs.
• Must have a valid driver’s license.
• Must be able to travel within Canada and the United States
• Must be able to carry and transport IT equipment.
• Must be able to climb a ladder, climb stairs, climb under desks, walk on job sites, and walk on uneven terrain.
• This role routinely uses standard office equipment such as computers, phones, photocopiers.
• Must be able to remain in a stationary position at least 50%
• Ability to maintain regular, punctual attendance consistent with federal, state, and local standards.

Responsibilities

• Provide exemplary end-user support and service in all situations.
• Provide a prompt response to user requests for information and assist in application system problem resolution.
• Keep the end-user informed of progress and advise on temporary solutions.
• Proactively build relationships and awareness of the upcoming remote office activities with key stakeholders from the different divisions.
• Self-motivated and driven to learn on the job, work independently, and contribute suggestions for process improvement within a team environment.
• Collaborate with IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis and to resolve after-hours incidents.
• Ensure Field Offices, Sales and Welcomes Centers, Division Offices availability after hours.
• Develop and Maintain Support Knowledge Base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
• Work with HR and business leads to ensure onboarding/ offboarding processes are followed.
• Work with internal IT training team to understand new technology deployment and provide users with assistance.
• Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, Android support.
• Troubleshoot meeting related issues with Logitech devices, Microsoft Teams.
• Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
• Troubleshoot vendor related issues and ensure issues are driven to completion.
• Provide status updates for issues.
• Provide a prompt response to user requests for information and assist in application system problem resolution.
• Assist remote users through Log Me In.
• Triage issues and service requests via phone, e-mail, or service desk ticketing system.
• Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required.
• Bring up change requests to the team and ensure they get implemented without business disruption.
• Manage ordering & deployment of hardware and software required for users.
• Ensure user hardware central database is managed and up to date.
• Ensure site, sales center, and division hardware all managed, labelled, and updated within site dashboard.
• Manage distribution groups.
• Assist users in troubleshooting MFA related issues.
• Perform access control activities such as active directory accounts, local user privileges, distribution group management.
• Deployment and troubleshooting Konica Minolta printers.
• Ensure toner inventory is managed.
• Deployment and troubleshooting Konica Minolta Printers/Scanner/Copiers, Printix Clients.
• Collaborates with Division Resources on new and replacement Konica Unit Orders and Deliveries.
• Work with security team in assisting with security incidents.
• Educate staff of security best practices and processes within Mattamy Homes.
• Troubleshoot office/remote issues pertaining to.
• LAN/ WAN
• TCP-IP, VLAN, VOIP
• SolarWinds
• VPN
• Fortinet devices
• Work with NOC and senior team to ensure equipment is prepared and deployed to site.
• Coordinate Field Service Partners in scheduling delivery and infrastructure deployment.
• Coordinate installation of ISP, Phone, and Printing services at all locations
• Meet with business leads to ensure IT and business alignment.
• Travel as needed to remote office locations to set-up equipment, upgrade hardware/software, troubleshoot, problem-solve, and assist with office moves.

Benefits

• 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree