IT Specialist / Customer Support Professional

Govcio LLC•New York, NY

2d•$72,000 - $90,000•Onsite

About The Position

GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Newark, NJ. GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Requirements

High School with 6 - 9 years customer support (or commensurate experience)
Experience supporting Microsoft Windows environments and Microsoft software
Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems
Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance

Nice To Haves

A bachelor’s degree is an asset
ITIL Foundations v4
Security+

Responsibilities

Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.