IT Specialist / Customer Support Professional #7201

GovCIO•Newark, NJ

19d•$72,000 - $113,850•Onsite

About The Position

GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Newark, NJ.

Requirements

High School with 6 - 9 years customer support (or commensurate experience)
Experience supporting Microsoft Windows environments and Microsoft software
Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems
Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance

Nice To Haves

A bachelor's degree is an asset
ITIL Foundations v4
Security+

Responsibilities

Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.