Customer Support Professional (IT Specialist)

Govcio • Omaha, NE

61d • $55,000 - $72,000 • Onsite

About The Position

GovCIO is currently hiring for Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding customer support to users. This position will be located in Omaha, Nebraska and will be an onsite position.

Requirements

• High School with 0 - 3 years IT customer support (or commensurate experience)
• Clearance Required: Secret clearance with ability to obtain and hold DEA suitability

Responsibilities

• Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
• Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
• Install software patches, updates, and upgrades, including remote server and workstation administrations.
• Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
• Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
• Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees