IT Solution Specialist

Dow • Midland, MI

1d

About The Position

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. About you and the role Dow has an exciting position for a Solution Specialist located in Midland, MI or Houston, TX. As a Solution Specialist, you will own and manage a small portfolio of digital solutions and systems, guiding them through their full lifecycle—analysis, design, implementation, adoption, optimization, and end-of-life retirement. Your work will deliver advanced functional and business capabilities that accelerate Dow’s digital transformation. You will collaborate with a multi-disciplinary IT team—including analysts, designers, developers, and support specialists—to deliver innovative, user-centric solutions. A key part of your role is to gather and analyze data to define functional and technical requirements, with a strong focus on experience, simplification, automation, efficiency, and reliability. You will also oversee development and adoption of solutions leveraging best-in-class mobile, web, desktop, and cloud technologies, while identifying opportunities for digital innovation.

Requirements

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR a minimum 5 years of relevant experience in lieu of a bachelor’s degree.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States.
• No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
• Business Requirements: The ability to gather, analyze, and translate business needs into clear functional and technical requirements that guide the design and delivery of effective digital solutions.
• Solutions Delivery: Managing the full lifecycle of digital solutions—including design, integration, development, testing, deployment, optimization, and retirement—to ensure they meet performance, security, and usability expectations.
• Design Thinking: Applying user‑centered methods such as journey mapping and experience analysis to create solutions that improve employee and customer experience while driving simplification, automation, and efficiency.
• Integration Services: Coordinating and defining end‑to-end system and process integrations to ensure seamless data flow and interoperability across applications, platforms, and business processes.
• Strategic Planning: Developing solution roadmaps, identifying digital innovation opportunities, and aligning technology investments and resource needs with organizational strategy and long‑term business goals.

Nice To Haves

• Experience with Source-to-Pay, Finance, and EHS&S business processes.
• Hands-on experience with SAP HANA (Finance, Source-to-Pay, or EHS&S modules).
• Interest or experience in AI and automation capabilities.
• Proficiency in system integrations, data management, and troubleshooting complex application issues.
• Experience with supply chain planning and scheduling business processes (demand planning, supply planning, etc.)
• Experience with design and configuration of SAP ERP (MM, PP modules), SAP APO (DP, SNP, PP/DS), and/or OMP technology platforms
• Proficiency in system integrations, data management, and troubleshooting complex application issues

Responsibilities

• Requirements Analysis: Understand key business drivers to explore, analyze, and map business and functional requirements.
• Experience Mapping: Translate user journeys and stories into solutions that enhance employee and customer experience (EX/CX).
• Solution Lifecycle Management: Drive end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, and compliance with corporate standards and security policies.
• Adoption & Support: Support implementation, user adoption, and define supplier/team support models.
• Performance Management: Establish controls, KPIs, and measures for solution performance and reliability.
• Integration & Optimization: Coordinate with Solution Managers and Business Process Managers for end-to-end process integration.
• Roadmap Development: Define improvement and innovation roadmaps; assess resources, technology, and investment needs.
• Team Support: Assist senior Solution Managers with workload analysis and capacity planning.
• Ability to analyze and resolve problems using technical expertise and sound judgment.
• Strong communication skills to explain complex concepts and provide informal guidance to new team members.

Benefits

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees