IT Site Technician / Client Services

TTM Technologies•Syracuse, NY

4d•Onsite

About The Position

The IT Site Technician serves as the primary IT resource for the TTM sites, providing strategic technical support, operational coordination, and compliance oversight for all site-level IT activities. This role acts as a critical liaison between the site and enterprise IT, ensuring technology solutions meet local business needs while maintaining adherence to corporate IT standards, regulatory compliance requirements (NIST 800-171/800-53, ITAR, SOX), and cybersecurity frameworks. The ideal candidate will combine strong technical expertise with excellent communication skills, business acumen, and the ability to navigate complex compliance requirements in a manufacturing and defense environment.

Requirements

Associate’s degree in computer science, Information Technology, or related field
Bachelor’s degree preferred
Relevant technical certifications preferred (CompTIA Security+, Network+, A+, ITIL, etc.)
Or mix of technical training and years of experience in related IT field.
5-7 years of relevant IT experience in technical support, IT operations, or systems administration
Experience in manufacturing or defense industry environment preferred
Experience serving as liaison between business functions and IT organizations
Demonstrated experience with compliance and regulatory frameworks (NIST, ITAR, SOX)
Experience supporting multi-site or distributed IT operations
Project participation and cross-functional collaboration experience
Windows 10/11 (advanced)
Windows Server (2016/2019/2022)
macOS (proficient)
Linux/Unix basics (helpful)
Microsoft Office Suite (365, 2019, 2016) - Advanced
Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
Enterprise applications (ERP, MES, business-critical systems)
Remote support tools (Bomgar/BeyondTrust, Remote Desktop)
ITSM/Ticketing systems (ServiceDesk Plus, ServiceNow, or similar)
Active Directory administration and troubleshooting
Microsoft EntraID (Azure AD) and hybrid identity
Group Policy management and deployment
DHCP, DNS, TCP/IP networking
VPN technologies and remote access solutions
Print servers and network printing
Backup and recovery systems
Endpoint security platforms (SentinelOne, Defender, antivirus)
Multi-factor authentication (MFA) and single sign-on (SSO)
Security monitoring and logging tools
Vulnerability scanning and patch management
Mobile device management (MDM) solutions
Data loss prevention (DLP) tools
Endpoint management platforms (SCCM, Intune, EndpointCentral)
Software deployment and patch management
Hardware lifecycle management
Asset tracking and inventory management
TCP/IP fundamentals and troubleshooting
LAN/WAN concepts and technologies
Wireless networking (802.11 standards)
Network switches and routers (basic)
Firewall concepts and access controls
VoIP and telephony systems
Must be U.S. Citizen or U.S. Permanent Resident due to ITAR requirements
Ability to obtain and maintain facility security clearance if required
Background check and security screening required
Compliance with all facility access and security protocols

Responsibilities

Support day-to-day IT operations and activities at the Syracuse site, ensuring system stability, service availability, and user satisfaction
Provide Level 1 and Level 2 technical support for end-user workstation problems, software applications, and IT systems
Identify, evaluate, troubleshoot, and resolve technical issues affecting site operations and productiv-ity
Perform system maintenance, updates, and preventive maintenance activities
Monitor IT infrastructure and services to proactively identify and address potential issues
Support after-hours and emergency IT needs as required
Respond to Help Desk calls and service requests from site user base
Resolve Level 1 end-user problems including hardware, software, network, and application issues
Support and train end-users on a wide range of software applications and IT systems
Provide technical guidance and assistance to business users at all levels
Document support activities and solutions in ticketing system
Escalate complex issues to enterprise IT teams or specialized resources as appropriate
Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site
Support deployment of enterprise applications, system upgrades, and technology refresh initiatives
Coordinate site-level aspects of enterprise IT projects and implementations
Ensure local IT systems integrate properly with enterprise infrastructure
Support migration activities and technology transitions
Strong knowledge of current desktop and laptop operating systems (Windows 10/11, macOS) and hardware
Skilled in network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies, processes, and business requirements
Read, understand, and apply complex technical information and documentation
Coordinate third-party vendor interactions for warranty service repair and maintenance
Act as primary liaison between Syracuse site and centralized enterprise IT organizations
Communicate local site needs, requirements, and priorities to enterprise IT leadership
Translate enterprise IT initiatives and standards into site-level implementation plans
Facilitate collaboration between site business users and IT service delivery teams
Represent site interests in enterprise IT planning and decision-making processes
Partner with site business leaders to understand technology needs and operational challenges
Work with IT partners across the organization to recommend solutions that improve site efficiency and effectiveness
Build and maintain strong relationships with local management, business users, and IT stakeholders
Serve as trusted advisor on IT matters for site leadership
Communicate IT changes, updates, and initiatives to site user community
Support IT compliance activities including audits, risk assessments, user access reviews, and security controls
Ensure adherence to regulatory and industry standards including:
- NIST 800-171 (Controlled Unclassified Information protection)
- NIST 800-53 (Security and Privacy Controls)
- ITAR (International Traffic in Arms Regulations)
- SOX (Sarbanes-Oxley Act)
- Other applicable cybersecurity frameworks and defense industry requirements
Comply with TTM Export Control Policies and Procedures and all applicable export laws
Identify ITAR-controlled products on manufacturing floor and restrict access to US Citizens and US Permanent Residents only
Recognize foreign person visitors by badge differentiation and understand access restrictions
Follow authorization procedures for foreign visitor access (Visitor Authorization Letter - VAL)
Understand and comply with export and ITAR requirements for international shipments
Manage vendor approvals for ITAR-related manufacturing and services
Support cybersecurity controls and security monitoring activities
Participate in security awareness and compliance training
Assist with IT audit preparation, documentation, and response
Participate in risk assessments and vulnerability management activities
Document compliance activities and maintain audit trails
Maintain IT service standards and service level agreements (SLAs)
Monitor and report on IT service quality and performance metrics
Identify opportunities to improve service delivery and user experience
Support implementation of IT best practices and ITIL-aligned processes.
Assist with IT procurement activities and equipment ordering for site needs
Support asset management and inventory tracking
Coordinate equipment delivery, installation, and deployment
Assist with IT documentation including procedures, system configurations, and technical standards
Maintain accurate records of IT assets, configurations, and changes
Create and update knowledge base articles and user guides
Document compliance activities, audit findings, and remediation actions
Generate and distribute IT reports including service metrics, asset inventory, and compliance status
Support IT planning activities with data analysis and reporting
Track and report on IT projects, initiatives, and key performance indicators
Provide input to IT budget planning and resource allocation
Contribute to site IT planning and technology roadmap development
Identify technology needs and opportunities for improvement
Support business continuity and disaster recovery planning for site IT systems
Participate in IT strategy discussions and planning sessions
Deliver exceptional customer service with professionalism, patience, and dedication
Excel in environment where exceeding customer expectations is the key objective
Demonstrate active, supportive team member attitude with eager, can-do approach
Maintain cooperative working relationships across all organizational levels
Demonstrate sensitivity to and respect for diverse populations
Communicate with team members to learn and share technical skills
Participate in knowledge transfer and best practices sharing
Train end-users on IT systems, applications, and security awareness
Mentor junior IT staff and contribute to team development
Work effectively with site management and direct manager to identify site-impacting IT issues
Collaborate with multiple IT teams, business units, and external partners
Contribute to cross-functional initiatives and projects
Build bridges between site operations and enterprise IT functions

Benefits

TTM offers a variety of health and well-being benefit programs.
Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays.
Benefits are available on the 1st of the month following date of hire.
For some positions, only PTO and holiday benefits are offered.
An annual or quarterly company bonus may apply based on position assignment.
Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

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