IT Site Support Technician III

Moog • Buffalo, NY

10h • $31 - $36 • Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title : IT Site Support Technician III Reporting To: Regional IT Site Support Manager - WNY Work Schedule: Onsite – Buffalo, NY Our team in Corporate Group is looking for an I T Site Support Technician III I to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in East Aurora, New York. To be considered for the IT Site Support Technician III Lead role, here's what you'll typically need to bring with you: Bachelor's degree in computer science, management information systems, or related field is preferred. At least nine (9) years of proven experience in an IT support role with heavy customer focus position and technical knowledge of the company’s products and services. Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications. Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional preferred. Must live local to the Buffalo, NY area to work onsite. As an IT Site Support Technician III , you will: Analyze, research, diagnose, troubleshooting, and resolve routine end-user issues, as well as server or network issues. Provide guidance and explain policies and procedures to end-users, as well as establish, document, and revise standard operating procedures for the team. Troubleshoot end-user PC, network, printing, software, and application issues while providing the highest quality customer service and resolve IT issues in a timely manner. Deployment of PC equipment and accessories. Installation and support of endpoint software. Conference Room diagnosis and support. Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool. Train both end-users and Technicians on new technology or procedures. Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment. Provide diagnostic support for site-specific Operational Technology (OT) equipment, with collaboration from OT specialists. Liaise with IT resolver teams to drive resolution of critical technology issues. May travel to provide on-site support within assigned region. Advise and help in implementation of technology during curriculum development. Serve as escalation POC for IT support technicians. Proactively analyze and diagnose areas of continuous improvement. Provide onsite smart hands support for Server and Network related issues. Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved. Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems. May support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Requirements

• Bachelor's degree in computer science, management information systems, or related field is preferred.
• At least nine (9) years of proven experience in an IT support role with heavy customer focus position and technical knowledge of the company’s products and services.
• Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
• Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional preferred.
• Must live local to the Buffalo, NY area to work onsite.

Responsibilities

• Analyze, research, diagnose, troubleshooting, and resolve routine end-user issues, as well as server or network issues.
• Provide guidance and explain policies and procedures to end-users, as well as establish, document, and revise standard operating procedures for the team.
• Troubleshoot end-user PC, network, printing, software, and application issues while providing the highest quality customer service and resolve IT issues in a timely manner.
• Deployment of PC equipment and accessories.
• Installation and support of endpoint software.
• Conference Room diagnosis and support.
• Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Train both end-users and Technicians on new technology or procedures.
• Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
• Provide diagnostic support for site-specific Operational Technology (OT) equipment, with collaboration from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on-site support within assigned region.
• Advise and help in implementation of technology during curriculum development.
• Serve as escalation POC for IT support technicians.
• Proactively analyze and diagnose areas of continuous improvement.
• Provide onsite smart hands support for Server and Network related issues.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level