IT Site Support Specialist (M-F: 8am - 4:30PM)

QVC•Bethlehem, PA

3d•Onsite

About The Position

Working at “QVC Group” means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. “QVC Group, Inc.” is a Fortune 500 company with six leading retail brands – “QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®” and “Grandin Road”. Your Opportunity, Your Team Experienced IT professional performing specialized computer system analysis and technical support on site-specific applications (e.g. distinct warehouse and contact center management system applications, specific automation technologies, etc.) for a single operations location. Where You'll Work This role is onsite and will require you to work from our Bethlehem, PA. Relocation assistance is not available for this role. The shift will be Monday – Friday from 8am – 4:30pm. On Call as needed. What You'll Do Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions. Assists in the installation of technologies/systems, following approved processes and procedures. Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned. Provides preventative maintenance on site-specific technologies (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.), following established procedures with the authority to modify as necessary. Provides user support for site issues responding 24/7 as required and escalates problems as appropriate. Adjusts daily working hours to accommodate site activities, migrations and roll outs. Ensures adherence to industry and government standards while identifying exceptions. Implementing legal compliance measures. Participates in projects to develop understanding of processes to improve system analysis techniques. Performs system analysis and problem resolution identifying and documenting process improvements. Design, create, test, modify site specific applications to meet client requirements, document and communicate to team (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.). Forms productive relationships with internal clients by listening, clarifying, and responding effectively. Escalate as appropriate and works with IT colleagues and vendors to resolve problems. Cooperates with and works effectively with colleagues across the IT organization. Capable of taking user calls and resolving and/or escalating most user problems using appropriate courtesy and tact and following appropriate protocols. What You'll Bring Requires 3 – 5 years of work experience. Associate degree desired. Analysis skills including consulting with users, to determine hardware, software or system functional specifications. Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment. Knowledge of different applications/systems supported. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions. Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! Applicant Privacy Notice

Requirements

Requires 3 – 5 years of work experience.
Analysis skills including consulting with users, to determine hardware, software or system functional specifications.
Continuing to enhance knowledge of the tools, procedures and processes needed to manage and support the site operations environment.
Knowledge of different applications/systems supported.

Nice To Haves

Associate degree desired.

Responsibilities

Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
Assists in the installation of technologies/systems, following approved processes and procedures.
Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
Provides preventative maintenance on site-specific technologies (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.), following established procedures with the authority to modify as necessary.
Provides user support for site issues responding 24/7 as required and escalates problems as appropriate.
Adjusts daily working hours to accommodate site activities, migrations and roll outs.
Ensures adherence to industry and government standards while identifying exceptions. Implementing legal compliance measures.
Participates in projects to develop understanding of processes to improve system analysis techniques.
Performs system analysis and problem resolution identifying and documenting process improvements.
Design, create, test, modify site specific applications to meet client requirements, document and communicate to team (e.g. distinct warehouse & contact centers management system applications, specific automation technologies, remote operations & retail stores etc.).
Forms productive relationships with internal clients by listening, clarifying, and responding effectively.
Escalate as appropriate and works with IT colleagues and vendors to resolve problems.
Cooperates with and works effectively with colleagues across the IT organization.
Capable of taking user calls and resolving and/or escalating most user problems using appropriate courtesy and tact and following appropriate protocols.