IT Site Lead - Portsmouth and Boston

Lonza•Portsmouth, NH

18h•Hybrid

About The Position

IT Site Lead – Portsmouth and Boston Location: This position is based at the Portsmouth, NH site, with periodic regional travel. The role is subject to Lonza's global hybrid work policy. What you will get: An agile career and dynamic working culture. An inclusive and ethical workplace. Compensation programs that recognize high performance. Medical, dental and vision insurance. Paid Time Offer And much more The Site IT Head is responsible for effective collaboration between IT and the business functions at the major Lonza manufacturing site. This Site Lead ensures adequate, reliable, and consistent IT services are delivered at the Portsmouth location as well as Cambridge. This person acts as a key IT business partner, contact, & escalation point to the site leadership team for any IT matters (projects, special requests and business as usual support) whether related to applications, infrastructure or security. This is an opportunity to bring IT knowledge to business projects & ideas discussions.

Requirements

Bachelor’s degree or equivalent in Information Technology as a minimum requirement.
Highly experienced in IT Management, Application, and Infrastructure.
Strong customer service ethic
Strong presentation and leadership skills
Effective prioritization and project management skills
Ability to anticipate risks and devise solutions in the moment
Working knowledge of IT architecture, IT security, ITIL and IT governance

Responsibilities

Understand and contribute to the site core leadership team objectives, align and influence those with Lonza ’s technology roadmaps.
Strongly cooperate with following partners to ensure operational efficiency: Global IT Security Officer & compliance group | External partners (DXC, HCL and NNIT) for end-users support | Internal stakeholders within facility, communication, BSO for IT connected services to the site
Act as a deputy to the Regional Information Officer; including joining Global IT leadership and ITC meetings as and when needed.
Accountable for the IT services at the site - Liaise with IT service delivery organization and Center of Excellence (CoE) leads to ensure IT service is delivered as per SLA to the site and continuous optimizing the site IT service efficiency.
Attend site leadership meeting and act as SPOC between site and remaining IT organization – Single Point Of Contact for any IT related topics at the site, Stakeholder facing role, drive business objectives from IT perspective, establish and manage expectations
Technical Disaster Recovery –Responsible for development and periodic testing of the technical disaster recovery plan for the site. Responsibilities in this area also include periodic plan refreshes as changes occur in the business or IT service provisioning landscape
Internal and Regulatory Audit – Prepare and represent the site as the IT lead on regulatory inspections and audits. In the event of audit findings prepare remediation plan to address those findings.