IT Site Infrastructure Manager – Manufacturing & Technical Operations (MTO)

Alcon Research • Fort Worth, AS

4d • Onsite

About The Position

IT Site Infrastructure Manager – Manufacturing & Technical Operations (MTO) We foster an inclusive culture and are looking for diverse, talented individuals to join Alcon. As the IT Site Infrastructure Manager supporting Manufacturing & Technical Operations (MTO) at the Fort Worth, Texas site, you will be responsible for the lifecycle management of infrastructure, driving continual improvements, and delivering all local IT infrastructure services for the campus including Manufacturing, and Distribution functions. Key Responsibilities Oversee the end‑to‑end integration and delivery of IT infrastructure services including data center, network, firewall, compute, server, backup, capacity, vulnerability, cybersecurity, asset, lifecycle, and print management. Maintain a stable infrastructure environment with maximum uptime supporting a highly automated, high‑volume manufacturing site operating 24x7x365. Serve as an escalation point for incidents and problems unresolved by first‑line support and participate in on‑call IT support. Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies. Partner with the Site IT Head to support business initiatives and contribute to infrastructure planning and budgeting. Provide guidance and consultation to local business teams on infrastructure‑related topics, services, and capabilities. Coordinate multiple infrastructure and technology initiatives across site and global IT organizations. Ensure adherence to security, compliance, and corporate IT governance policies. Effectively operate within a complex matrix organization while maintaining strong customer service and stakeholder engagement. Manage escalations in a fast‑paced operational environment. Participate in audits and ensure appropriate remediation actions for findings and recommendations. Identify improvement opportunities across systems, infrastructure services, and connected technologies. Manage vendors and stakeholders while communicating effectively with both technical and non-technical audiences. Capture and distribute technical knowledge to enable effective support across IT teams. Guide and mentor third‑party deskside support teams responsible for campus support services. What You’ll Bring to Alcon Bachelor’s degree or equivalent years of directly related experience (High School +13 years, Associate +9 years, MS +2 years, PhD +0 years). Ability to read, write, and communicate fluently in English. Minimum of 10 years of relevant IT infrastructure experience. Worksite location: Onsite. Travel requirement: Up to 5%. Relocation: Not provided. Sponsorship Assistance: Not available.

Requirements

• Bachelor’s degree or equivalent years of directly related experience (High School +13 years, Associate +9 years, MS +2 years, PhD +0 years).
• Ability to read, write, and communicate fluently in English.
• Minimum of 10 years of relevant IT infrastructure experience.
• Worksite location: Onsite.
• Travel requirement: Up to 5%.
• Relocation: Not provided.
• Sponsorship Assistance: Not available.

Nice To Haves

• Degree in a technical field such as Computer Science, Information Systems, Information Security, or Engineering.
• Microsoft Windows and Network certifications.
• Experience supporting large Microsoft environments (Windows 10/11, Windows Server 2016–2025).
• Experience supporting complex enterprise networks (WAN/LAN, Cisco/Juniper switches, VLANs, firewalls, DNS, VPN, SSO, wireless infrastructure).
• Experience supporting on‑site data centers including racking, cabling, power, cooling, fire suppression, and documentation.
• Experience managing Active Directory, file services, DFS, storage platforms, print servers, and enterprise print environments.
• Experience supporting cybersecurity and vulnerability management tools.
• Familiarity with IT service management processes including Incident, Problem, and Change Management.
• Experience with cloud platforms such as Microsoft Azure, AWS, SharePoint, and related services.
• Experience supporting Manufacturing Execution Systems (MES) and SCADA environments.
• Familiarity with Identity and Access Management tools such as Okta and Saviynt.
• Basic knowledge of Oracle and SQL Server environments to collaborate with database administrators.
• Strong written and verbal communication skills including technical documentation.
• Experience using ServiceNow for service desk ticketing and reporting.
• Knowledge of Computer System Validation (CSV) and GxP regulatory requirements.
• Understanding of manufacturing processes and the IT/OT technology landscape.
• Experience supporting PLCs, instrumentation systems, and IoT devices.
• Ability to support a 24x7 manufacturing environment including occasional weekends or off‑hours support.
• Experience in the medical device or pharmaceutical industry.

Responsibilities

• Oversee the end‑to‑end integration and delivery of IT infrastructure services including data center, network, firewall, compute, server, backup, capacity, vulnerability, cybersecurity, asset, lifecycle, and print management.
• Maintain a stable infrastructure environment with maximum uptime supporting a highly automated, high‑volume manufacturing site operating 24x7x365.
• Serve as an escalation point for incidents and problems unresolved by first‑line support and participate in on‑call IT support.
• Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies.
• Partner with the Site IT Head to support business initiatives and contribute to infrastructure planning and budgeting.
• Provide guidance and consultation to local business teams on infrastructure‑related topics, services, and capabilities.
• Coordinate multiple infrastructure and technology initiatives across site and global IT organizations.
• Ensure adherence to security, compliance, and corporate IT governance policies.
• Effectively operate within a complex matrix organization while maintaining strong customer service and stakeholder engagement.
• Manage escalations in a fast‑paced operational environment.
• Participate in audits and ensure appropriate remediation actions for findings and recommendations.
• Identify improvement opportunities across systems, infrastructure services, and connected technologies.
• Manage vendors and stakeholders while communicating effectively with both technical and non-technical audiences.
• Capture and distribute technical knowledge to enable effective support across IT teams.
• Guide and mentor third‑party deskside support teams responsible for campus support services.

Benefits

• Collaborate with teammates to share best practices and continuously improve processes.
• Grow your career through focused development opportunities.
• Contribute to Alcon’s mission to deliver innovative products that improve sight and improve lives.
• Benefit from Alcon’s comprehensive benefits package including health, life, retirement, and flexible time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees