IT Services & Delivery Intern

Thermo Fisher Scientific • Waltham, MA

107d

About The Position

As part of the Corporate Infrastructure & Security, the SIS Service Delivery's mission is to continuously fortify our relationship with the broader IT department. This is to strengthen the value of the SIS team while ensuring alignment on essential needs to keep our IT infrastructure robust and efficient. Our team operates across multiple locations worldwide including India, Hungary, United Kingdom, and the USA. This internship offers the chance to support our Service Delivery team in the role of Business Analysis. This position will provide an outstanding opportunity for individuals looking to gain practical experience in business analysis, strategic planning, and reporting. As an intern, you will work closely with our Service Delivery management team to support various projects, evaluate performance of our services, and assist in generating insightful reports.

Requirements

• University student (bachelor's or master's).
• Excellent problem-solving and critical thinking skills.
• Willingness to learn, great work ethic.
• Proficiency in Microsoft Excel or other business analysis software.
• Ability to work independently and in a team-oriented environment.
• Effective coordination abilities.
• Good command of English, both spoken and written.

Responsibilities

• Assist Domain Experts in conducting business analysis across a fleet of systems, identifying trends, patterns, and insights using Generative AI.
• Collaborate with team members to create progress reports for specific projects, applying basic statistical techniques to present findings accurately and efficiently.
• Analyze Service Level Agreements (SLAs) and performance data to guide strategic decisions.
• Develop innovative solutions that enhance the customer experience by leveraging Generative AI technologies.
• Analyze renewal rates and evaluate product performance, identifying areas for improvement and providing recommendations for enhancing customer satisfaction.
• Conduct surveys by developing questionnaires and distributing them to relevant customers/collaborators.
• Collect, analyze, and interpret survey results, ensuring accurate reporting and highlighting key insights.
• Collaborate with colleagues to develop actionable recommendations based on data-driven insights.

Benefits

• Competitive remuneration
• Range of employee benefits
• Outstanding career and development prospects
• Exciting company culture that stands for integrity, intensity, involvement, and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree