IT Service Technician
About The Position
Labcorp is seeking an IT Service Technician to join our team in a field based role from Birmingham, Alabama. Work Schedule: Monday – Friday, 40 hours. Job Responsibilities: 100% Field Service Support - travelling to customer sites to provide IT support for hardware and software on a daily basis. Installing and servicing various IT equipment within assigned territory of Central and North Alabama. Overseeing and prioritizing daily support tickets through a computerized system Maintaining accurate daily installation and support records, inventory / RMA, time card, expense reports and mileage logs Responding to all customer complaints in a timely manner Triaging and reporting client issues to the appropriate departments Assisting with the training of new employees At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Requirements
- High school diploma
- 1 or more years work experience in an IT support role
Nice To Haves
- Associates degree in Information Technology
Responsibilities
- Field Service Support - travelling to customer sites to provide IT support for hardware and software on a daily basis
- Installing and servicing various IT equipment within assigned territory of Central and North Alabama
- Overseeing and prioritizing daily support tickets through a computerized system
- Maintaining accurate daily installation and support records, inventory / RMA, time card, expense reports and mileage logs
- Responding to all customer complaints in a timely manner
- Triaging and reporting client issues to the appropriate departments
- Assisting with the training of new employees
Benefits
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
