IT Service Technician
About The Position
Welcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey. We are seeking a talented and experienced IT Desktop Support Technician to join our team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.
Requirements
- 2+ years of hands-on experience in IT desktop support.
- Proficient in troubleshooting hardware and software issues in a Windows environment.
- Experience with Active Directory, Microsoft office suite and other common business applications.
- Strong communication skills and the ability to work with clients in a professional manner.
- Ability to work independently and collaboratively in a team-oriented environment.
- Adept at managing priorities and meeting deadlines.
- Associate degree or relative certifications (CompTIA A+ certification)
- Valid driver’s license and reliable transportation is necessary.
- Must be able to lift up to 50 lbs.
Nice To Haves
- Azure experience a plus.
Responsibilities
- Install, configure, and maintain computers, printers and peripherals.
- Provide field technical support for our clients.
- Diagnose and resolve hardware and software issues.
- Manage and monitor client workstations and servers.
- Document all technical support activities in ticketing systems
- Maintain accurate inventory records of all client equipment.
Benefits
- Full Benefits Package: Health, dental, and vision insurance
- Continuous Learning: Company-paid training and certifications
- Career Growth: We invest in your development and professional goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
