IT Service Tech I

Seminole Gaming•Hollywood, FL

3d•Onsite

About The Position

Overview Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow. Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests. Responsibilities Job Summary: The incumbent will maintain, analyze, troubleshoot and repair computer systems, hardware and computer peripherals. In addition, the incumbent will be responsible for documenting, maintaining, upgrading, or replacing hardware and software systems; as well as supporting and maintaining user account information including rights, security and system groups.

Requirements

Professional certification and 0-3 years experience in hardware, software and network diagnostics
Well developed written and verbal communication skills are required as well as a neat appearance and professional conduct.
Strong people skills combined with efficient time management skills.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Knowledge of commonly used concepts, practices and procedures is expected.
Experience with mid-range systems is preferred as well as proficiency at operating computers and software programs.
A+ Certification and one of the following MTA 349: Windows OS Fundamentals, 365: Windows Server Administration Fundamentals, 366: Networking Fundamentals, 367: Security Fundamentals or MS Office Specialist Certification (At least one product is also required within 3 months of hire).

Responsibilities

Must adhere to the Seminole Tribe's Policies and Procedures.
Use remote diagnostic and maintenance tools to resolve issue when appropriate.
Maintains, analyzes, troubleshoots and repairs computers systems, hardware and peripherals.
Maintain records of support activities as required by departmental policy.
Work well as a member of a highly technical support team.
Organized approach to daily business is required.
Perform other departmental duties as may be required by Management.
Responsible for maintaining a clean, safe and hazard free work environment.

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