IT Service Specialist

EagleBurgmann•Lebanon, IN

39d

About The Position

Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations. Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance. Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users. Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality. Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
0-2 years of experience in IT support or helpdesk roles.
Strong ability to troubleshoot hardware and software issues effectively.
Basic knowledge of networking principles, hardware setups, and software configurations.
Familiarity with helpdesk ticketing systems and tracking resolution metrics.

Responsibilities

Deliver front-line IT support by responding to helpdesk tickets, resolving hardware/software issues, and assisting remote users to ensure seamless operations.
Troubleshoot and maintain systems, diagnosing common technical problems and escalating complex issues to maintain reliability and performance.
Manage IT assets and setups, including configuring, installing, and maintaining equipment for new and existing users.
Document and improve processes, recording solutions for recurring issues and contributing to initiatives that enhance IT support quality.
Provide user guidance and training, promoting effective system use and reducing repetitive issues through clear communication and support.

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