IT Service Operations Summer Intern

Martin’s Point Health Care•Portland, ME

21h•Onsite

About The Position

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary Looking for a great summer internship experience? Here’s your chance to gain valuable work experience with a leading health care provider. Martin's Point Health Care – an innovative, not-for-profit organization offering care and coverage to residents of Maine and beyond – is looking for talented summer interns to join our team. As a united force of people caring for people, we’re on a mission to transform the health care system and create a healthier community. Our employees enjoy a culture of trust and respect, where our values – taking care of ourselves and others, continuous learning, helping each other, and having fun – come to life every day. No wonder Martin's Point has been recognized as a certified Great Place to Work since 2015! For more information, please visit https://martinspoint.org/Meet-Martins-Point And to see how we are supporting health in our communities, please check out our videos at https://vimeo.com/showcase/6578905 Job Description This position is based onsite at our 331 Veranda St, Portland, ME location. Beginning in late May, the duration of the internship program is 12 weeks. Interns must live in Maine throughout the duration of the internship program. Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization. The IT Service Desk Intern will provide hands-on technical support to end users while assisting the IT Service Desk team with daily operations and strategic projects. This role is heavily focused on imaging and deploying computers, installing software, supporting hardware, and working directly with staff to ensure smooth transitions to new technology. The intern will gain practical experience in enterprise IT operations, customer support, and endpoint management in a fast-paced environment. The intern will support the IT Service Desk and endpoint operations through tasks including, but not limited to:

Requirements

Currently enrolled in a two or four-year undergraduate degree program.
Focus in information Technology, Computer Science, Data & Analytics, or related field preferred
Experience in a customer service, administrative, or technical support environment preferred
Working knowledge of Microsoft Office (Excel, Word, Outlook), or strong willingness to learn
Strong interest in IT Service Operations and technology support
Strong customer service mindset with the ability to communicate clearly and professionally
Excellent attention to detail and organizational skills
Ability to handle confidential and sensitive information responsibly
Comfortable working both independently and as part of a team
Ability to follow direction from multiple team members and manage competing priorities
Strong time management and task prioritization skills
Analytical thinking and basic troubleshooting ability
Flexibility and willingness to take on tasks of varying complexity
Positive attitude, reliability, and strong work ethic
Commitment to teamwork, professionalism, and organizational values

Responsibilities

Imaging, configuring, and deploying laptops and desktops
Installing and configuring operating systems, applications, and updates
Assisting users with the transition to new computers and equipment
Coordinating appointments with end users for device setup and replacement
Providing basic technical troubleshooting for hardware, software, and peripherals
Supporting hardware installation, setup, and issue resolution
Maintaining accurate asset and deployment records
Following established hardware and security configuration standards
Assisting with licensing and deployment of supported software and devices
Contributing to ongoing IT projects and operational improvements