IT Service Manager

FEDITC LLC
$75,000 - $90,000

About The Position

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. Overview of position: FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Requirements

  • 2+ years of relevant experience.
  • Experience leading Continual Service Improvement (CSI) initiatives.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred).
  • Understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management).
  • Experience with enterprise ITSM tools
  • Excellent communication, analytical, and problem-solving skills.
  • Experience in metrics-driven management and process optimization.
  • Experience working in large enterprise or government environments.
  • Active Secret Security Clearance is required.
  • Must be a US Citizen and pass a background check.
  • Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

Responsibilities

  • The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
  • This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
  • Develops comprehensive service plans and roadmaps to ensure services meet business needs.
  • Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
  • Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
  • Other support duties as needed/directed.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
  • Paid Time Off (PTO)
  • Life and Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Accounts (FSA)
  • Dependent Care Reimbursement Program
  • Group Term Life Insurance
  • Supplemental Life and A&D Insurance
  • Short & Long Term Disability Life
  • Discount Program
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