IT Service Manager

FEDITC LLC

30d•$75,000 - $90,000

About The Position

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. Overview of position: FEDITC, LLC is seeking an IT Service Manager to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

Requirements

2+ years of relevant experience.
Experience leading Continual Service Improvement (CSI) initiatives.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred).
Understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management).
Experience with enterprise ITSM tools
Excellent communication, analytical, and problem-solving skills.
Experience in metrics-driven management and process optimization.
Experience working in large enterprise or government environments.
Active Secret Security Clearance is required.
Must be a US Citizen and pass a background check.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

Responsibilities

The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
Develops comprehensive service plans and roadmaps to ensure services meet business needs.
Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
Other support duties as needed/directed.