IT Service Delivery Manager
About The Position
Successful candidate will work 100% onsite Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis Job Description Ø This resource will be a highly visible resource providing executive support and communications to C-Level Executives Ø This resource will also provide executive level reporting Ø The role will be daily onsite and may occasionally require client site to site travel. Ø Must have prior experience providing reporting (field support/tickets) General Deskside Support experience: o Incidents – Software break/fix o IMACs – Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers o Experience with Active Directory o Experience with Windows 10 and Microsoft Office o Experience with Deskside support in a hospital environment a plus o Experience with ServiceNow- PREFERRED NOT REQUIRED o Ticketing System is ServiceNow o Tech walk-up bar at staffed locations
Requirements
- Windows 7 / Windows 10 / Windows 11
- Seeking candidates who have moved up through the ranks of Desktop support
- Minimum 2 years’ experience of Executive Level Deskside Support (C-Level Executives/VIP)
- Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate environment.
- This resource must have strong current Windows 10 client support experience….and a customer 1st mentality
- Minimum 5 years End-user client -LAN/Networking support in a corporate environment
- Excellent customer service experience
- Resource must have previous healthcare/clinical environment experience.
- Experience with Active Directory
- Experience with Windows 10 and Microsoft Office
Nice To Haves
- ServiceNow experience
- Experience with Deskside support in a hospital environment
- Experience with ServiceNow
Responsibilities
- Overall site leadership and field support accountability
- Site status reporting: Daily client support metrics (how many tickets are open/which are priority)
- Solving and managing high priority tickets on a day to day basis
- Providing executive support and communications to C-Level Executives
- Providing executive level reporting
- Providing reporting (field support/tickets)
- Incidents – Software break/fix
- IMACs – Installation of software, machine upgrades, etc.
- Refresh
- Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
