IT Service Management

Nomura Holdings, inc. • Philadelphia, PA

2d

About The Position

We are seeking an ITSM Associate to serve as the regional champion for IT Service Management processes and controls within the US region. This role combines hands-on process management with strategic governance oversight, ensuring alignment with global ITSM standards while addressing regional as well as global operational needs.

Requirements

• Strong knowledge of ITSM and ITIL frameworks
• Proficiency with ServiceNow ITSM platform
• Experience with BusinessObjects or similar reporting tools
• Understanding of operational risk management frameworks
• Proven experience in process enhancement and control management
• Excellent written and verbal communication skills
• Strong presentation and stakeholder management abilities
• Understanding of cloud services and AI tools integration

Nice To Haves

• ITIL certification (Foundation level or higher)
• Python programming experience
• Experience developing AI applications or tools for ITSM process improvement
• Advanced data analysis and visualization skills
• Previous experience in financial services or regulated industries

Responsibilities

• Champion Nomura ITSM policies and standards across the US region
• Ensure regional adherence to established ITSM frameworks and controls
• Monitor compliance and identify areas for process improvement
• Support regional teams with IT governance inquiries and requirements
• Collaborate with global team members, process owners, and tools teams to enhance ITSM processes
• Drive continuous improvement initiatives and automation opportunities
• Create, update, and maintain comprehensive ITSM documentation
• Generate Management Information System (MIS) reports and ServiceNow dashboards
• Maintain data integrity within the Configuration Management Database (CMDB)
• Ensure overall ServiceNow data quality and accuracy
• Perform User Acceptance Testing (UAT) for ServiceNow releases and updates

Benefits

• a sign-on bonus
• restricted stock units
• discretionary awards and eligibility for commissions for applicable sales roles in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees