Senior Manager IT Service Management

GXO Logistics

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Logistics at full potential. At GXO Logistics, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Senior Manager of Information Technology (IT), you will be responsible for driving the global strategy, governance, and execution of reliability engineering across GXO’s technology ecosystem. Join GXO, and we’ll equip you with the very best tools to grow and develop your career to a level that will exceed your expectations.

Requirements

Bachelor’s degree in Business, MIS or a related field, or equivalent related work or military experience
5 years in IT operations, SRE, application development, reliability engineering, or service management.
Proven experience leading major incident response in a complex, enterprise-scale environment.
Strong background in SRE practices, automation development (Python, JAVA, or similar), and observability tooling.

Nice To Haves

15+ years with at least 7+ years in global leadership roles leading large scale technology operations.
Executive level communication and decision making under pressure.
Expert level understanding of global reliability engineering, cloud resilience, observability, and enterprise architecture.
Proven ability to build global reliability strategies and lead transformative initiatives.
Ability to effectively prioritize and organize workload; able to allocate time and resources to ensure that work is completed accurately and efficiently within established time frame

Responsibilities

Set the global reliability vision, strategy, and multi‑year roadmap aligned with enterprise objectives and digital transformation priorities.
Lead strategic investment recommendations (tools, platforms, capabilities) to strengthen global IT resilience.
Serve as the executive‑level leader for the most critical, high‑visibility global incidents, providing authoritative direction and rapid decision‑making.
Oversee design of observability standards, metrics, and telemetry strategies that deliver real‑time visibility across all technology domains.
Champion adoption of AI/ML‑driven predictive alerting, automated remediation, and self‑healing infrastructure.
Lead distributed global teams with responsibility for SRE, major incident management, reliability engineering, and operations excellence.