IT Service Management Administrator

FIRST PREMIER BANK • Sioux Falls, SD

39d

About The Position

Support and enhance Information Technology Infrastructure Library (ITIL) aligned service management processes with a focus on operational excellence and process maturity. Responsible for managing incident, problem, change, and request workflows in ITSM Solutions, analyzing service performance, and contributing to process improvements. Works closely with IT teams and business stakeholders to ensure consistent service delivery and alignment with organizational goals.

Requirements

• Demonstrates exceptional verbal and written communication skills, ensuring clarity and professionalism in all interactions.
• Maintains concentration and works independently with minimal supervision, managing tasks efficiently and reliably.
• Ability to collaborate across teams.
• Applies analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions.
• Strong understanding of ITIL framework and service management principles.
• Bachelor’s degree in information technology (IT) or related field preferred and 3-5 years of experience in IT Service Management or IT.
• Required ITIL Foundation or Intermediate certificate.

Nice To Haves

• 1-2 years of experience with data analysis and reporting tools (e.g., Power BI, Excel, SQL) preferred.
• Exposure with Agile or DevOps environments.
• Working knowledge of ITIL framework and ITSM platforms.

Responsibilities

• Coordinate and validate change enablement requests and risk assessments.
• Lead root cause analysis for recurring issues under problem management.
• Configure workflows and maintain Configuration Management Database (CMDB) accuracy in ITSM tools.
• Act as Incident Manager during critical outages.
• Develop and organize User Acceptance Testing (UAT) sessions and consolidate feedback for development teams.
• Manage procurement, deployment, and retirement of IT assets.
• Analyze event patterns and implement proactive measures.
• Oversee mobile device inventory and carrier coordination.
• Track project deliverables and ensure stakeholder communication.

Benefits

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours
• Fun Employee Parties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees