IT Service Intern

Wolf Consulting, LLC • Monroeville, PA

5d

About The Position

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we’ve been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider and have been awarded as one of the Best Places to Work in Western Pennsylvania for nine years.
At Wolf Consulting, we are always looking for highly motivated people who want a fun, team-oriented and rewarding work environment. We are growing, and currently have an employment opening for an IT Service Intern. This candidate should be either a junior or senior in college.
This position works with our technical services team to assist in providing support to our managed services clients. Duties and responsibilities may include the following:

Requirements

• Working towards a two-year or four-year degree in the Information Technology and/or Network Administration fields and will graduate within the next year.
• Basic computer and network administration skills.
• Basic keyboarding skills and basic telephone skills.
• Ability to read, write and speak English fluently.
• Strong oral and written communication skills.
• Strong problem solving skills.

Responsibilities

• Working with members of our Service Desk Consulting team in providing proactive and reactive remote service and support to our clients, via telephone, email and remote control.
• Working with members of our Field Consulting team in providing onsite service and support to our clients at their offices in the Greater Pittsburgh area.
• Responding to monitoring alerts.
• Setting up new desktop and laptop computers.
• Installing, managing, configuring and troubleshooting software on desktops and laptops.
• User account maintenance, including: adding new user accounts; setting-up new user desktop profiles and email profiles; deleting user accounts; and resetting passwords.
• Providing support to business end-users for help with various issues.W

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees