IT Service Desk
About The Position
Serve as the first point of contact between users and the help desk. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Experienced in upgrading and installing software and hardware as well as general upkeep and maintenance. Install computer peripherals for users. Mobile device management Write and maintain documentation. Train computer users. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customers through the problem-solving process. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur.
Requirements
- Highly competent in the use of MS Office applications, including Teams, Word, Excel, PowerPoint, SharePoint and Outlook.
- Basic Network troubleshooting experience.
- Customer service oriented.
- Knowledge and experience with networks.
- Excellent problem-solving skills.
- Professional communication skills.
Nice To Haves
- Certifications desired (A+, Network+ MCSA, ITIL Foundation) but not required.
Responsibilities
- Serve as the first point of contact between users and the help desk.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Experienced in upgrading and installing software and hardware as well as general upkeep and maintenance.
- Install computer peripherals for users.
- Mobile device management
- Write and maintain documentation.
- Train computer users.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customers through the problem-solving process.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Benefits
- Medical, Dental & Vision
- FSA Medical & FSA Dependent
- Aflac Benefits (i.e. Cancer, Life, Disability, Accidental)
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
