IT Service Desk Representative
About The Position
DUTIES AND RESPONSIBILITIES • Maintain self-control and project calm reassurance in all interactions with internal and external guests. • Installs selected software, maintaining proper security levels and access rights. • Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed. • Coordinates case work flow to ensure effective overall operations in the I.T. Department, including management of case escalations and internal guest communications after escalation. • When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work. • Routinely inspects all supported equipment, identifying potential problems and working with IT management to identify a permanent solution. • Maintains a working knowledge of property software to effectively support property IT operations. • Contacts vendors with regard to specific software, hardware or phone problems, as needed or requested by the I.T. Manager. • Escalates any persistent issue to management that is causing guest or team member productivity issues. • Performs all other duties as assigned.
Requirements
- Technical degree in computer science or related area and at least one year of experience in information management required.
- Must possess effective communication skills.
- An appropriate combination of the above education and experience requirements may be acceptable.
- Must be at least 21 years of age.
Nice To Haves
- Casino-related experience preferred.
Responsibilities
- Maintain self-control and project calm reassurance in all interactions with internal and external guests.
- Installs selected software, maintaining proper security levels and access rights.
- Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed.
- Coordinates case work flow to ensure effective overall operations in the I.T. Department, including management of case escalations and internal guest communications after escalation.
- When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work.
- Routinely inspects all supported equipment, identifying potential problems and working with IT management to identify a permanent solution.
- Maintains a working knowledge of property software to effectively support property IT operations.
- Contacts vendors with regard to specific software, hardware or phone problems, as needed or requested by the I.T. Manager.
- Escalates any persistent issue to management that is causing guest or team member productivity issues.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
