IT Service Desk Ticket System Administrator

Integral•Dock Junction, GA

69d

About The Position

The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams used by individuals to perform work) to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support FLETC's mission.

Requirements

Certified in the administration and management of the FLETC IT Service Desk system, or have equivalent creditable and verifiable experience
Extensive design and administrator experience with databases, designing data schemas and structures that maintain clear referential integrity
Extensive experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager.
Public Trust

Responsibilities

Install, upgrade, and troubleshoot all hardware and software for the installed customer base.
Provide on-site and remote technical support to users.
Fully document support tickets on reported issues
Assist customers through the installation of applications and computer peripherals, including classroom technologies based on the FLETC standard classroom configuration.
Guide users with simple, step-by-step instructions
Conduct troubleshooting when required.
Test alternative pathways to resolve an issue.
Maintain inventory control and asset management for all IT Assets.
Create dashboards for executive reporting.
Quick response to IT incidents affecting training, including classroom technologies based on the FLETC standard classroom configuration.
Proactive monitoring of classroom technology, including periodic testing of equipment.
Provide a Training Response Unit (TRU) physically located in a classroom building at Glynco TDP to provide a quick response to IT issues affecting the training mission and perform proactive classroom technology checks.