IT Service Desk Technician

The Superior Group • Columbus, OH

12d • $55,000 - $65,000 • Onsite

About The Position

Superior is hiring an IT Service Desk Technician to support our people, systems, and day-to-day technology needs across the organization. In this role, you’ll provide technical support for hardware, software, and end-user systems to ensure reliable operations across the business. This role is based at our headquarters in Columbus, Ohio.

Requirements

• You have a technology-related degree or equivalent hands-on experience providing technical support in an IT or service desk environment
• You have strong troubleshooting skills with PC hardware, Windows operating systems, iPads, and iPhone
• You have experience administering Microsoft 365
• You have familiarity with IT support tools such as ITSM, RMM, and MDM platforms

Nice To Haves

• You have experience with Windows Server environments, Active Directory, Group Policy, DNS/DHCP, VMware, Azure, and Windows imaging technologies
• You have industry certifications such as CompTIA A+ or Network+
• You have experience supporting remote workers at distributed jobsites

Responsibilities

• Resolve reported problems related to hardware, operating systems, applications, security and software updates, materials handling systems, and configuration issues
• Update and track IT assets and inventory
• Provision and deprovision equipment, accounts, software, and security access
• Utilize technical knowledge and understanding of end-user and infrastructure systems to support projects and participate on technical project teams
• Support the installation of new endpoint and infrastructure systems and upgrades
• Participate in IT projects and process improvement initiatives
• Create or modify procedures to solve problems, including those with unclear or evolving policies or processes
• Interface with all levels of IT management in a professional, business-focused manner
• Maintain confidentiality and protect sensitive corporate data

Benefits

• Health Insurance: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Dental Plan: We pay 100% of the insurance premium to cover you, your spouse, and eligible children
• Long Term Disability, Short Term Disability, and Life Insurance: We pay 100% of the insurance premium to cover you
• 401K Plan: We contribute a portion of your 401K for you
• Vacation/PTO: You receive a minimum of three weeks of PTO per year
• Health Savings Account: We contribute at least $500 to your HSA each year
• Maternity and Parental Leave: New parents receive paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees