IT Service Desk Technician

Primoris Services Corporation • Irvine, CA

55d

About The Position

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Requirements

• Associate Degree or BScs/BAs in Computer Science, engineering or relevant field
• 3-5 years' of proven experience as IT Technician or similar role
• Thorough knowledge of computer systems and IT components
• Excellent interpersonal, verbal, and written communication skills
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Active Directory and Entra administration, including object and NTFS security management
• Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)
• Strong understanding of networks and experience with LAN/WAN networks
• Ability to travel to remote locations as required
• Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
• Must be able to work under pressure, to multi-task, and meet deadlines
• Exceptional organizational and time-management skills

Nice To Haves

• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Responsibilities

• Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
• Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
• Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
• Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
• Provide end user orientation and guidance for operation of new software and computer equipment
• Organize and schedule routine maintenance/upgrades, working with end user timelines
• Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
• Respond to emergency situations afterhours on a rotational basis
• Various other duties as requested by management

Benefits

• 401k w/employer match
• Health/Dental/Vision insurance plans
• Paid time off
• 10 paid holidays
• Stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree