IT Service Desk Support I
About The Position
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Carries out computer operations and provides user support through troubleshooting and performing maintenance. Resolves hardware and software issues to optimize system efficiency and uptime.
Nice To Haves
- Associate degree in computer science or a related field.
- Service desk or customer support experience.
- Working knowledge of Microsoft Office.
- Basic troubleshooting and technical support skills.
Responsibilities
- Installs basic hardware, software, and telecommunications equipment.
- Conducts remote troubleshooting using diagnostic techniques.
- Records and documents all issues from initial contact through resolution.
- Monitors company systems around the clock to ensure interrupted service for employees.
- Reports internet and circuit outages and collaborates with Internet Service Providers to restore service.
- Provides service access, follows up on requests, and maintains current information.
- Conducts daily maintenance and reports system performance.
Benefits
- At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
