IT Service Desk Supervisor
About The Position
We are seeking a detail-oriented and proactive IT Service Desk Supervisor to join our team. This is a supervisory role responsible for overseeing daily IT operations, ensuring reliable system performance, and delivering high-quality support to end users. The ideal candidate will have strong technical expertise in systems administration, excellent problem-solving skills, enjoy working with others to accomplish diverse and challenging tasks, and the ability to collaborate effectively across multiple teams.
Requirements
- Associate's degree or vocational/technical school
- 3-5 years' work-related experience.
- Knowledge of Microsoft Technologies to include Active Directory, Client/Server, PowerShell, Azure, and Office 365
- Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
- Ability to work nights, weekends, and holiday periods to meet business needs
Responsibilities
- Collaborate with corporate level IT Teams, other IT system supervisors, external vendors, and other users and management to ensure reliable operations, address escalated issues, and enhance efficiency across IT systems.
- Manage user accounts and software permissions utilizing Active Directory and other on-premises services.
- Oversee the installation, configuration, and management of various end devices including but not limited to, Digital signage, POS terminals, end user Computers, and any other miscellaneous hardware needs.
- Manage and maintain IT assets, ensuring proper device lifecycle and security compliance.
- Communicate effectively with diverse teams across the company, internal divisions and external vendors on support updates, and project planning.
- Effectively manage a small team of seasonal employees to maintain support standards, including team scheduling and project labor management.
- Provide end-user support for hardware, software, and access requests with a customer-focused approach.
- Oversee escalation and resolution of helpdesk tickets in a timely and efficient manner to maintain service level expectations.
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: 15 days of vacation, 11 holidays, and 6 sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
