IT Service Desk Specialist - Level 3

All Star Recruiting Locums LLC • Boca Raton, FL

1d • Onsite

About The Position

The Level 3 Technology Support role is a senior resource responsible for advanced troubleshooting, infrastructure support, escalations, and mentoring Level 1 and Level 2 staff. This is a full-time, on-site role with Monday–Friday hours.

Requirements

• 5+ years IT support or systems administration experience.
• Expert-level Microsoft 365, Azure AD/Entra, Windows, and Salesforce expertise.
• Strong networking knowledge: DNS, DHCP, routing, VPN.
• Cybersecurity awareness and experience supporting enterprise tools.
• Ability to work full-time on-site.

Nice To Haves

• Experience with firewalls, virtualization, and SIEM/EDR tools.
• Relevant certifications (Security+, Microsoft 365, Azure Administrator).

Responsibilities

• Act as top-level escalation for complex technical issues.
• Resolve advanced systems, network, and identity-related problems.
• Support Microsoft 365, Teams, SharePoint, Azure AD/Entra, and Salesforce.
• Participate in security enforcement, MFA, compliance, and audits.
• Leads technical projects, upgrades, and deployments as assigned and architected by Technology leadership, providing hands-on execution and escalation support.
• Oversee IT inventory control and organization of technology spaces.
• Mentor junior technicians and contribute to documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees