IT Service Desk Specialist - Level II

Connected Logistics • Aurora, CO

11d • $55,000 - $60,000 • Onsite

About The Position

Connected Logistics is looking for an IT Service Desk Specialist (II) professional to provide standardized, on-site Information Technology (IT) services to the Program Executive Office (PEO) Medical Systems (MS) / Chief Information Officer (CIO) J-6.

The ideal candidate for this position will be responsible for answering questions, analyzing problems, providing technical assistance, support, and advice to end users for hardware, software, and systems-related issues. The support services will be conducted via phone, email, or chat.

Requirements

• Must have a current SSBI/T5/TS background check or T3 Suitability pending a suitability background investigation
• Four (4) years of progressive experience demonstrating the required proficiency.
• Bachelor’s degree and/or equivalent experience.
• IAT II Certification requirements to meet IAT II, CE requirements (Sec+ plus a computing level certification)
• CE: Associate (professional preferred) level certification for supported technology as approved by the COR.

Responsibilities

• Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems.
• Acts as the escalation path to resolve moderate to highly complex technical issues. Specialize in certain aspects of technology to assist the customer base.
• Provides support for call overflow during peak time or reduced staff during off-peak hours.
• Responds to trouble tickets to resolve user problems.
• Provide technical software, hardware, and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner
• Provide one-on-one end-user training as needed; assist Network Technicians.
• Troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.
• Conduct hardware and software inventory, database maintenance, and reporting
• Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration, or Knowledge Management as required.
• Perform related work as required.

Benefits

• health, dental, vision, life, and disability insurance
• a great 401(k) package
• generous Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level