IT Service Desk Specialist - Level I

A1FED Inc•San Antonio, TX

1d•Onsite

About The Position

A1FED is an equal opportunity employer offering competitive salary and benefits. We work to support our employees who we trust to deliver value to our customers. Our goals are to be a preferred employer, promote from within, and to provide ongoing opportunities so you will want to grow your career with us. Role Designation: IT Service Desk Specialist - Level I Investigation Required: Tier 3 (T3) federal Background Investigation required consistent with ADP/IT-III IT federal security designation for this position. Commercial (Baseline) Certificates: To meet the Government IAT I requirement, at least one of the following is required: A+, Network+, SSCP, Security+, GSEC, GICSP, SSCP, CISA, CISSP, GCED, or GCIH (per DoD 8570 which requires IAT I and CE for this position). Experience in this Discipline: Two (2) years of progressive experience demonstrating the required proficiency. Functional Responsibility: Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Provides resolution for low to moderate technical issues. Acts as the primary frontline technician to field incoming calls, triage tickets and assigns ticket or call to respective tier levels within the service desk support structure. Level I performs routine tasks with some supervision. Minimum Education: High School Diploma or G.E.D.

Requirements

US CITIZENSHIP required. Sorry, no permanent residents (no green card holders).
ON SITE IN SAN ANTONIO, TEXAS. This position is on site at US government offices in the San Antonio, Texas area, to include Joint Base San Antonio (JBSA).
Tier 3 (T3) federal Background Investigation required consistent with ADP/IT-III IT federal security designation for this position.
To meet the Government IAT I requirement, at least one of the following is required: A+, Network+, SSCP, Security+, GSEC, GICSP, SSCP, CISA, CISSP, GCED, or GCIH (per DoD 8570 which requires IAT I and CE for this position).
Two (2) years of progressive experience demonstrating the required proficiency.
High School Diploma or G.E.D.

Responsibilities

Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
Provides resolution for low to moderate technical issues.
Acts as the primary frontline technician to field incoming calls, triage tickets and assigns ticket or call to respective tier levels within the service desk support structure.
Level I performs routine tasks with some supervision.