IT Service Desk Specialist - Level I (SCA) (DHA - BAMC)
About The Position
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users and acts as a contact for users having problems using computer software, hardware, and operating systems. Provides resolution for low to moderate technical issues. Acts as the primary frontline technician to field incoming calls, triage tickets and assigns ticket or call to respective tier levels within the service desk support structure. Level I performs routine tasks with some supervision.
Requirements
- US Citizenship or Permanent Resident (Green Card Holder)
- Federal Background Investigation Required: Tier 3 (T3)
- IT Security Designation: ADP/IT III
- Relevant Experience: Two (2) years of progressive experience demonstrating the required proficiency.
- Minimum Education: High School Diploma or G.E.D.
- IA Technical/Management Designation: IAT I and CE
- Certifications Required (at least one from each):
- IAT-I
- A+ CE
- CCNA – Security
- Network+ CE
- SSCP
- Computing Environment (CE)
- Linux+
- MCTS and MCITP: Windows 7 Configuration and Desktop Support Technician
- CCNA (Cisco Certified Network Associate)
Responsibilities
- Answers questions and analyzes problems.
- Provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems of users.
- Acts as a contact for users having problems using computer software, hardware, and operating systems.
- Provides resolution for low to moderate technical issues.
- Acts as the primary frontline technician to field incoming calls, triage tickets and assigns ticket or call to respective tier levels within the service desk support structure.
- Level I performs routine tasks with some supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
