IT Service Desk Lead
About The Position
IT Service Desk Lead 1. 10+ years of experience as an IT Engineer or similar role as a subject matter expert a. Provided Tier 2 / Tier 3 support for Windows Desktop/Server, macOS, and Linux server environments b. Support of Microsoft 365 services (Hybrid AD w/ Exchange Online, SharePoint, OneDrive, Teams) c. Strong knowledge of networking security principles (VPN, cloud connections, SDWAN, and VoiP) d. Built and supported on-prem server hardware and virtualization (Hyper-V) e. Familiarity with DevOps, automation, or monitoring tools f. Disaster recovery planning, implementation, documentation, and testing g. Implement and support endpoint security solutions (Wi-Fi, Entra ID, Intune) h. Cloud administration experience (AWS and Azure) to include VMs, security, Storage, Saas, SQL and Networking i. Proven networking topology design, administration and troubleshooting of LAN, WAN, and SDWAN Mdxhealth is a molecular diagnostics company - They deliver test results related to urology/oncology, supported heavily by their Laboratory Information System (LIS). Their product is data — and the LIS is central to revenue. Regulated industry- They operate in healthcare diagnostics → audited, validated systems, tight change control. Candidates must be comfortable with documentation, quality gates, traceability, and multi-step approval workflows.
Requirements
- 10+ years of experience as an IT Engineer or similar role as a subject matter expert
- Provided Tier 2 / Tier 3 support for Windows Desktop/Server, macOS, and Linux server environments
- Support of Microsoft 365 services (Hybrid AD w/ Exchange Online, SharePoint, OneDrive, Teams)
- Strong knowledge of networking security principles (VPN, cloud connections, SDWAN, and VoiP)
- Built and supported on-prem server hardware and virtualization (Hyper-V)
- Familiarity with DevOps, automation, or monitoring tools
- Disaster recovery planning, implementation, documentation, and testing
- Implement and support endpoint security solutions (Wi-Fi, Entra ID, Intune)
- Cloud administration experience (AWS and Azure) to include VMs, security, Storage, Saas, SQL and Networking
- Proven networking topology design, administration and troubleshooting of LAN, WAN, and SDWAN
- Candidates must be comfortable with documentation, quality gates, traceability, and multi-step approval workflows.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
