IT Service Desk Internship, Summer 2025

Delaware North • Buffalo, NY

307d • $16 - $26

About The Position

Delaware North is hiring an IT Service Desk Intern to join our team at our global headquarters in Buffalo, New York. The Service Desk Intern will play a vital role in providing technical support and assistance to end-users while gaining hands-on experience in IT service management. This internship offers exposure to troubleshooting hardware and software issues, managing IT requests through ServiceNow, and supporting enterprise IT operations. Interns will develop key technical and customer service skills while working alongside experienced IT professionals in a fast-paced environment. This opportunity is ideal for students looking to build a foundation in IT support and service management. Are you an undergraduate or graduate student seeking an internship in a fast-paced, inclusive environment with real-world learning opportunities? Delaware North internships are paid and can be completed for academic credit. Summer internship dates typically span 10-14 weeks between: X - X. By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company operates and work alongside exceptional team members who exemplify our values: Lean Forward, Come Together, Stand Up, Do Right, and Think Guest. All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for hybrid and in-person work, executive and peer mentoring, and on-the-job learning. Ready to help create the future of hospitality? Apply today to see why this internship is your best career move yet.

Requirements

• Pursuing a Degree: Bachelor's or Master's candidate
• Area of Study(s): Information Technology, Computer Science, Cybersecurity, or related fields
• Familiarity with Windows and macOS operating systems
• Basic knowledge of networking concepts and troubleshooting
• Experience with Microsoft 365 and remote support tools (e.g., ConnectWise) is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work in a fast-paced, team-oriented environment

Responsibilities

• Assist in troubleshooting and resolving hardware, software, and network issues for end-users.
• Document and track IT service requests in the ServiceNow ticketing system.
• Support onboarding processes, including account setup, software installation, and device configuration.
• Perform basic maintenance and updates on workstations, printers, and other IT equipment.
• Participate in IT projects such as system upgrades, security compliance checks, and process documentation.
• Provide walk-up and remote support to employees, ensuring timely resolution of technical issues.

Benefits

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health, dental, and vision insurance for eligible team members
• 401(k) with company match for eligible team members
• Paid vacation days and holidays for eligible team members
• Paid parental bonding leave for eligible team members
• Tuition and/or professional certification reimbursement for eligible team members

What This Job Offers

• Career Level: Intern
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree