IT Service Desk Intern

Performance Contracting Group • Lenexa, KS

97d

About The Position

PCG is looking for talented students to join our 2026 Summer Internship Program at our Corporate Headquarters in Lenexa, KS! This is a full-time paid internship supporting our Information Technology Department during the summer of 2026. Applicants for the Summer program should be able to commit to a 10-week internship, Monday through Friday from 8:00am – 5:00pm.

Requirements

• Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025
• Must have interest in customer-focused work, supporting the IT Service Desk
• Must have reliable transportation to the office in Lenexa, KS
• Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
• Strong verbal and written communication skills
• Ability to work effectively in a team environment
• Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
• Displays excellent customer service skills
• Critical thinking and problem-solving skills
• Ability to multitask

Nice To Haves

• Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
• Local to the Kansas City Metro Area

Responsibilities

• Support the IT team in maintaining hardware, software, systems, and applications
• Assist with troubleshooting issues and provide technical support
• Field incoming support requests (phone and tickets)
• Triage and resolve support requests as necessary
• Escalate advanced issues to appropriate support team
• Maintain excellent records of work completed
• Perform tests validating resolutions provided
• Engage all tickets assigned within internal SLAs
• Manage, execute, and document project work

Benefits

• Competitive hourly pay
• Paid holidays
• $2,000 scholarship
• Medical and prescription drug insurance plans with flexible spending account option
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees