IT Service Desk I

Lanco Group of Companies•Homewood, IL

57d•$20 - $22

About The Position

The Help Desk I has knowledge of commonly used concepts, practices, and procedures within areas of responsibility. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions may require exercising independent judgment. Will report to an Infrastructure Services Manager and Director or Information Technology.

Requirements

Must have a high school diploma and related experience
Must have great communication skills; will be working with and talking with other departments and management directly/regularly. An avid team player but can also take the reins and lead.
Strong troubleshooting skills. Attention to detail. Initiative. Accountability

Nice To Haves

CompTia Certification, Service Desk Ticketing experience preferred.

Responsibilities

Service Ticket Management – Receive, Update, Escalate or Resolve in accordance with documented departmental policies and procedures.
Create process documentation outlining standard delivery methods of reoccurring issues, store in appropriate locations.
Configure and Deploy Windows Based Workstations using standardized deployment tools in accordance with documented departmental policies and procedures.
Asset management - Inventory / Sanitation / Disposal in accordance with documented departmental policies and procedures.
User account management - Account creations and group memberships in accordance with documented departmental policies and procedures.
Software Management – Installation / Troubleshooting /
Provide remote or in-person support for hardware and software related
Provide instruction to staff on equipment and software use and best
Ensure that company policies are being correctly applied and followed in the areas of end user computing technologies.
Communicate consistently on all activities to appropriate individuals (internal & external).
Adhere to all Companywide policies to eliminate and/or reduce exposure to
Comfortable in a fast-paced environment, managing multiple priorities and maintaining a high level of support to customers.
Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
Special projects or work as assigned.