IT Service Desk Technician I

Penske • Cumru Township, PA

1d

About The Position

A Penske IT Service Desk Technician provides technical support to Penske's PC
users in both corporate and field locations on a daily basis. This support may
consist of both hardware and software trouble shooting and problem-solving
resolution. The IT Service Desk Technician is to research and follow-up on
problems that may require additional resources.

Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed