IT Service Desk Engineering Intern
About The Position
Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team. Astrolab is looking for an IT Service Desk Engineering Intern to support our day-to-day IT needs. This is a hands-on, customer-first role focused on keeping our team productive by resolving issues quickly and delivering great end-user support.
Requirements
- Education: Currently pursuing or recently graduated with a Bachelor’s degree in computer science or related fields
- Experience: At least 3 months of hands-on experience outside of the classroom, including extracurricular project teams, personal projects, or prior internship/work experience
- Exposure to Office 365 suite of products
- Exposure to Windows 11, MacOS, iOS
Nice To Haves
- Scripting capabilities a plus
Responsibilities
- Own and manage incoming IT support tickets from start to finish
- Image, configure, and deploy laptops for new and existing employees
- Support user onboarding and offboarding (accounts, access, equipment)
- Track and manage IT assets (inventory, assignments, returns)
- Set up and support audio/video for meetings and team events
- Partner with the Cloud Engineering team when issues escalate or overlap
- Willing to jump into other areas of IT and assist where necessary
- Willing to learn new products and services
Benefits
- Work with a team of best-in-class engineers building the foundation of planetary surface exploration
- On-site snacks, beverages, and 2x weekly lunches
- Competitive internship salary
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What This Job Offers
Career Level
Intern
Number of Employees
11-50 employees
