IT Service Desk Engineer (Corporate)

DERMCARE MANAGEMENT LLC • Hollywood, FL

23h

About The Position

DermCare’s IT Service Desk Engineer- Tier II plays a critical role in providing IT Service Desk Engineer- Tier II will be responsible for resolving complex technical issues, performing troubleshooting, and assisting end-users with a wide range of IT-related problems. Their expertise and customer-focused approach will be essential in maintaining high levels of user satisfaction and productivity.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the healthcare industry.
• Strong knowledge of Windows and Mac operating systems, network protocols, and hardware troubleshooting.
• Experience with healthcare-specific applications such as EHRs, practice management systems, and medical imaging software (e.g., PACS).
• Proficiency in Active Directory, Exchange, Office 365, and other related technologies.
• Familiarity with HIPAA regulations and best practices for maintaining patient data confidentiality.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate) are a plus.

Responsibilities

• Provide second-tier technical support to end-users, including physicians, clinicians, and administrative staff, in dermatology and plastic surgery offices.
• Respond promptly and professionally to incoming service desk inquiries via phone, email, or ticketing system.
• Diagnose and troubleshoot complex hardware, software, and network-related issues to identify root causes and implement effective solutions.
• Escalate complex problems to appropriate teams or vendors, ensuring timely resolution and follow-up.
• Collaborate with cross-functional teams to implement system upgrades, patches, and new software installations.
• Document and maintain accurate records of incidents, service requests, and solutions in the IT knowledge base.
• Conduct system and network performance monitoring, analyzing trends, and proactively identifying areas for improvement.
• Assist in the development and implementation of IT policies, procedures, and best practices.
• Stay up-to-date with industry trends and advancements in healthcare IT to provide innovative solutions and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level