IT Service Desk Associate

Netsurit • Puyallup, WA

7h • Onsite

About The Position

IT Service Desk Associate (Tier I)
Location: Puyallup, WA
Work Type: Full-Time – Onsite
Join Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and a 2024 Global MSP501 Top 500 Managed Service Provider! Be part of a team thats shaping the future of AI-powered IT solutions.
Fix problems. Save the day. Repeat.
When something breaks, youre the person people call. And you dont panic – you troubleshoot.
Were looking for a sharp, customer-focused IT Service Desk Associate (Tier 1) who thrives on solving problems and keeping clients calm, confident, and connected.
Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation - where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.
Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.

Requirements

• Minimum 2 years in a Service Desk role
• Valid drivers license, up-to-date insurance, and reliable vehicle (mileage reimbursed)
• Windows 10 & Windows 11 – troubleshooting desktops and servers
• Microsoft 365 / Office 365 – Outlook, Teams, SharePoint, account setup, licensing issues
• Active Directory Administration – creating, managing, disabling accounts, password resets, permissions
• Networking basics – TCP/IP, DNS, DHCP, connectivity troubleshooting
• Hardware & devices – printers, mobile devices, firewalls, and workstation/server issues
• Software installations, updates, and upgrades – keeping client systems up to date

Responsibilities

• Handle incoming support calls, emails, and chats as first-line support
• Stay logged into the Tier 1 phone queue and respond promptly
• Diagnose, troubleshoot, and implement solutions across hardware, software, and network issues
• Document thoroughly in tickets and knowledge bases for training and future reference
• Escalate high-priority or unresolved issues to Level 2 support
• Follow up with clients until the issue is fully resolved
• Occasionally travel to client sites for hands-on troubleshooting
• Participate in on-call rotation and occasional after-hours or weekend work
• Work primarily Monday–Friday, 8 AM–5 PM

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed