IT Service Desk/Asset Management Intern - Summer 2026

Tepa Companies•Alexandria, VA

49d•Hybrid

About The Position

The Tepa Companies are seeking an IT Service Desk Intern who will assist the Senior Service Desk Analyst in resolving up to high level end-user and management issues. This role is a single point of resolution for local support, remote, and field users in a growing company. This role is very visible within the company and will have the opportunity for a positive impact on the organization. The Tepa Companies 2026 Intern Program is a paid opportunity for the duration of 12 weeks. Depending on your workload and school schedule, the work schedule will be approximately 40 hours per week in the office location.

Requirements

Pursuing a bachelor's degree in information technology, computer science or another related field from accredited program
Applicant must be within two years of completing degree
Microsoft Applications

Nice To Haves

Desktop troubleshooting a plus

Responsibilities

Collaborates with team members on troubleshooting
Under supervision responds to and follows up with service desk tickets from KACE via phone, email, chat, and in person.
Assists with investigations and implementation of solutions to technical issues for end-users and collaborate with co-workers on the IT team for help
Assists with technical support for Microsoft, Adobe, and other business applications
Installs, documents, and troubleshoots desktop software for production staff under supervision
Shadows and assists the Senior Help Desk Analyst on problem management
Works closely with the IT Asset Administrator to assist asset tracking with employee/contractor moves, adds, and changes
Customer focused to our internal and external clients
Works with a sense of urgency
Good communication skills both written and oral
Other duties as assigned