IT Asset Management Intern

Children's Healthcare of Atlanta•Brookhaven, GA

About The Position

The IT Asset Management (ITAM) Intern will perform physical audits of end user devices throughout Children's locations to ensure proper device and location data in ServiceNow, leading to a better turnaround time for incidents and potentially reducing spend on net new devices. The ITAM Intern will also perform ITAD activities for device disposition and complete data cleanup activities within the ServiceNow ALM_Hardware module. The Children's Summer Intern program allows interns the opportunity to gain hands-on experience related to their field of study by working on meaningful projects alongside Children’s professionals. Intern responsibilities may include project management, event planning and support, logistics, data base management, research, and analysis. Interns may explore career paths and apply for full-time positions upon successful completion of the program.

Requirements

Research area: research experience necessary either through previous internship, work experience, or course work; practical knowledge about the conduct of research principals required
Clinical Focus: College student with at least two years in a health sciences related program, such as pre-med, nursing, biomedical engineering, biology, chemistry, or statistics, or post graduate student working toward a Master’s of Science in public health or medical degree
Non-Clinical Focus: College or graduate student that is currently working towards a Bachelor or Master’s degree in Journalism, Communications, Business, Marketing, Healthcare Administration or other related field, required
Organized, detail oriented; Able to prioritize time sensitive assignments
Creative and flexible; Able to adapt to change
Self-starter; Able to make decisions independently
Strong verbal and written communication skills; Strong interpersonal and presentation skills
Able to work well with diverse groups, comfortable interacting with all levels
Able to represent Children’s in a mature and professional manner
Willing to work long hours that could include evenings and weekends, if applicable to internship
Proficient with Microsoft Office applications (Word, Excel, Power Point, Access, Outlook) or other applications as required
Able to travel throughout expanded metro Atlanta area; Must provide reliable transportation, if applicable to internship
Clinical Focus: Knowledge of medical terminology useful
Knowledge of basic statistical software useful

Nice To Haves

Intermediate level Excel skills
Analytical skills
Ability to work with limited supervision

Responsibilities

Auditing and capturing Desk Tech for all consumable devices (i.e. Monitors, docking stations, keyboards, mice, IP phones, desk printers), PC Device data (i.e. Laptop or desktop), and printer and scanner data for Service Now
Perform ITAD as required
Data analytics and clean up of Hardware Assets within the ServiceNow platform
Complete an accurate detailed listing of EUD Devices
Complete ITAD activities including creating Chains of Custody, reconciliation to Certificates of Disposal, and updating ServiceNow and reporting
Asset analysis and cleanup/reporting
Develops and implements projects as assigned, which could include events, activities, programs, or research studies.
Creates and carries out a cohesive plan for each assigned project.
Establishes and maintains contact with all appropriate individuals to ensure that the plan is implemented in the best interest of the organization.
Executes administrative and operational tasks for assigned projects.
Supports and participates in the continuous assessment and improvement of the quality of services provided and projects produced.
Understands and complies with infection control, safety, and OSHA procedures and regulations, while meeting all in-service requirements as outlined per policy.