IT Service Desk and Endpoint Administrator

COUNTRY VISIONS COOPERATIVE•Brillion, WI

3d•Onsite

About The Position

Country Visions Cooperative is continuing to grow and is now searching for an experienced full-time IT Service Desk and Endpoint Administrator for their Brillion location. This position will work with our other IT associates in serving the diverse needs of the cooperative. Based in Brillion, WI, you will occasionally travel to our locations to assist with new installations, project roll-outs, and support of our operations. A balance of customer service orientation and technical acuity will be required as this will be as diverse a role as the business we support. Primary duties will be split between service desk operations and endpoint management. The ideal candidate will have a strong desire to learn and grow their own skills while helping IT innovate, support, and advance the mission of the cooperative. Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923. Work with excellent team members in a successful and growing organization.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Highly organized with the ability to prioritize, triage, and bring structure to complex or fast-changing environments.
Customer service driven mentality with passion for helping others.
Ability to maintain strict confidentiality.
Technical aptitude, love of technology, and willingness to learn.
Willingness and ability to travel within CVC’s location footprint.
Must possess a valid driver's license.

Nice To Haves

Associate’s degree in information technology, Computer Science, or related field.
3–5 years of IT experience or equivalent combination of education, hands-on technical work, and customer support experience particularly in lean environments.
Exposure to networking, subnetting, DNS, M365, and server infrastructure a plus.

Responsibilities

Serve as a steady, experienced presence on the service desk, blending hands-on Tier 1 support with Tier 2.5 troubleshooting and endpoint administration while helping establish standards for quality, documentation, and customer experience.
Provide primary support for the IT service desk, including answering calls, managing walk-ups, logging tickets, and maintaining clear communication with end users.
Build relationships to foster trust between IT and the business.
Own the ticketing system by leading escalation meetings with the team to advocate for the end user experience.
Develop and share reports to track metrics, trends, and establish goals.
Image and remediate endpoint devices such as laptops, desktops, and tablets.
Manage and maintain the UEM/MDM platforms by ensuring stability, security, and operability.
Set up and assist with all IT services such as phone, M365, printing, and applications.
Assist with maintenance and tracking inventory of all IT related peripherals using a combination of automation tools, spreadsheets, and labeling.
Maintain inventory levels by ordering equipment as needed.
Follow cost controls and vendor selections updating the team as needed.
Manage computer accounts by onboarding, transferring, and terminating employee access in a timely manner.
Assist other IT team members with special projects by providing implementation support for technology rollouts.
Escalate issues to appropriate IT person, consultant, or vendor while maintaining communication with the end users.
Assist with employee training.
Author and maintain KB articles.
Participate in after-hour support as part of the IT team as needed.
30-40% travel to Coop locations during normal work shift.
Other duties as assigned by manager.

Benefits

Paid time off
Annual profit sharing
Paid holidays and additional annual floating holidays
401K with a company match well above the market average
Medical insurance – 70% of premiums covered by Country Visions Cooperative
Optional Health Savings Account with a large company match
Dental and vision insurance
Flexible Spending Account
Paid Parental Leave if eligible up to 40 hours paid
100% Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
Employee Assistance Program
Health and Wellness Program